May I purchase my ticket(s)less than 4 hours before departure?
You can purchase ticket(s) less than 4 hours before departure from counters at respective airports only.
Can I pre-book an additional baggage allowance less than 24 hours before departure?
Yes, you can pre-book an additional baggage allowance through the nearest Ticketing Office or Manage Booking option here. Moreover, you can contact Call Center up to 4 hours before your flight timing.
Can I carry medication onboard?
With proper documentation and prescription issued by your physician and declaring them at the check-in counter, you can carry any medication on board.
May I carry infant formula/food in my cabin baggage?
Yes, you can carry formula/food in your cabin baggage. However, the restrictions are as follows:
1. Sufficient amount to cover the duration of the journey.
2. No limitation for hand carry of expressed breast milk.
3. Liquid and gel allowance differs from Airport to Airport
4. Security level and discretion of the Airpor Security officer on security screening and breast milk.
Can I still travel if my passport expires in less than six months?
A passenger must carry a valid passport for six months or more to travel. If your passport expires in less than six months, you will need to renew your passport to travel.
Do I need a visa to take a flight?
Based on the countries' laws and regulations for arrival, departure and nationality, you might require a visa to take a flight. Please contact your travelling countries Embassy or Immigration department for more information.
How do I request a wheelchair?
The request for a wheelchair is subject to the availability of a wheelchair at the airport. Hence, you can pre-book through a call centre or email email@example.com. In addition, the authorised agents can provide a particular Remark, and you may pay Airport Ticketing Offices for the wheelchair.
What is the age for a kid to be considered a young passenger or an unaccompanied minor travelling alone?
For domestic flights with Malindo, an unaccompanied minor ages between 5 to 12 years while a young passenger ages 13 to 16 years.
What is an infant's age?
When travelling, the infant must age more than eight (8) days and be under two years of age. For safety purposes, an adult can travel with an infant only.
Can I purchase an extra seat for an infant?
Yes, you can purchase an extra seat for an infant. However, the seat will be considered an infant seat with an adult's seat price.
Does Malindo Air allow to eat outside food and drinks onboard?
Malindo Air prohibits outside food and drinks and even duty-free purchases from eating onboard.
How much allowance is permitted for cabin/checked-in baggage weight/pieces?
How much allowance is permitted for Infants Check-in Baggage?
How many items of luggage are allowed for Hand Carry?
Cabin Baggage: 2 Pieces and 1 Laptop Bag/ Handbag on-board.
Baggage Dimensions: 56cm x 36cm x23cm
Maximum Weight: 10 KG
Cabin Baggage: 1 Piece and 1 Laptop Bag/ Handbag on-board.
Baggage Dimensions: 56cm x 36cm x23cm
Maximum Weight: 7 KG
Is baggage allowance be combined with my partner?
Passengers within the same PNR can combine baggage allowance.
Can I cancel my booking?
For Super Saver Fares, cancellation is not applicable. However, a cancellation fee is appropriate for other fares for each transaction. Please go through the cancellation fee table in the Terms and Conditions for more information.
May I cancel my booking and opt for a refund if my flight has been retimed/rescheduled?
Refund is only applicable for the following events:
1. Flights rescheduled more than 2 hours
2. Rescheduled earlier over 30 mins of actual departure time.
Can I request a refund If I'm unable to fly due to a medical condition and I'm no longer able to travel?
Refunds on medical conditions depend on the Malindo Air Authority's approval. For more, visit Malindo Air's Terms and Conditions.
How do I ensure a request for a refund?
Use Malindo Air's online portal for refund request submission with the necessary supporting documents. For more information, visit the refund section.
Can my pet accompany me?
You are not allowed to carry pet animals in the cabin. However, following airlines regulations, you can take Pet animals through a cargo carrier.