We have put together some of the most common questions that we get asked a lot. Please check through the categories to get your answer without any delay.
Q: I have a debit card. May I use my debit card to book a flight from ShareTrip?
A: Yes, you can easily book a flight with any local or international card, debit or even your credit card.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻāĻŽāĻžāĻ° āĻĄā§āĻŦāĻŋāĻ āĻāĻžāĻ°ā§āĻĄ āĻāĻā§āĨ¤ āĻāĻŽāĻŋ āĻāĻŋ āĻĄā§āĻŦāĻŋāĻ āĻāĻžāĻ°ā§āĻĄ āĻŦā§āĻ¯āĻŦāĻšāĻžāĻ° āĻāĻ°ā§ āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ āĻĨā§āĻā§ āĻĢā§āĻ˛āĻžāĻāĻ āĻŦā§āĻ āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°āĻŦā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻšā§āĻ¯āĻžāĻ, āĻāĻĒāĻ¨āĻŋ āĻāĻĒāĻ¨āĻžāĻ° āĻ˛ā§āĻāĻžāĻ˛ āĻāĻŋāĻāĻŦāĻž āĻāĻ¨ā§āĻāĻžāĻ°ā§āĻ¨ā§āĻ¯āĻžāĻļāĻ¨āĻžāĻ˛ āĻāĻžāĻ°ā§āĻĄ, āĻĄā§āĻŦāĻŋāĻ āĻ
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Q. Can you book a domestic flight on ShareTrip?
A: Yes, we provide both domestic and international flight services. Please let us know your travel plan to assist you in finding the preferred flight.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻāĻŽāĻŋ āĻāĻŋ āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ āĻĨā§āĻā§ āĻĄā§āĻŽā§āĻ¸ā§āĻāĻŋāĻ āĻĢā§āĻ˛āĻžāĻāĻ āĻŦā§āĻ āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°āĻŦā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻšā§āĻ¯āĻžāĻ, āĻĒāĻžāĻ°āĻŦā§āĻ¨āĨ¤ āĻāĻŽāĻ°āĻž āĻĄā§āĻŽā§āĻ¸ā§āĻāĻŋāĻ āĻāĻŦāĻ āĻāĻ¨ā§āĻāĻžāĻ°āĻ¨ā§āĻ¯āĻžāĻļāĻ¨āĻžāĻ˛, āĻāĻā§ āĻ§āĻ°āĻŖā§āĻ° āĻĢā§āĻ˛āĻžāĻāĻ āĻ¸āĻžāĻ°ā§āĻāĻŋāĻ¸ āĻĻāĻŋā§ā§ āĻĨāĻžāĻāĻŋāĨ¤ āĻāĻŽāĻ°āĻž āĻāĻĒāĻ¨āĻžāĻā§ āĻāĻĒāĻ¨āĻžāĻ° āĻā§āĻ°āĻŽāĻŖ āĻĒāĻ°āĻŋāĻāĻ˛ā§āĻĒāĻ¨āĻž āĻ
āĻ¨ā§āĻ¯āĻžā§ā§ āĻĒāĻāĻ¨ā§āĻĻā§āĻ° āĻĢā§āĻ˛āĻžāĻāĻ āĻŦā§āĻā§ āĻ¨āĻŋāĻ¤ā§ āĻ¸āĻžāĻšāĻžāĻ¯ā§āĻ¯ āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°āĻŋāĨ¤
Q: Can I make the payment later for an online booking on ShareTrip?
A: Unfortunately, you cannot hold the booking unless you pay. You instantly need to pay the amount to confirm your purchase made online.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻ
āĻ¨āĻ˛āĻžāĻāĻ¨ āĻŦā§āĻāĻŋāĻ-āĻāĻ° āĻā§āĻˇā§āĻ¤ā§āĻ°ā§ āĻāĻŽāĻŋ āĻāĻŋ āĻĒā§āĻŽā§āĻ¨ā§āĻ āĻĒāĻ°ā§ āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°āĻŋ?
āĻāĻ¤ā§āĻ¤āĻ°: āĻāĻĒāĻ¨āĻŋ āĻ
āĻ¨āĻ˛āĻžāĻāĻ¨ā§ āĻĢā§āĻ˛āĻžāĻāĻ āĻ
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āĻŦā§āĻĻāĻŋ āĻāĻĒāĻ¨āĻžāĻ° āĻŦā§āĻāĻŋāĻ āĻ¨āĻŋāĻļā§āĻāĻŋāĻ¤ āĻšāĻŦā§ āĻ¨āĻžāĨ¤ āĻ
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āĻĒāĻ°āĻŋāĻšāĻžāĻ°ā§āĻ¯āĨ¤
Q. May I have a hard-copy receipt sent by post?
A: We don't send hard copy receipts by post. We will email your booking details and confirmation to you. Alternatively, you can come to our office for a hard copy of your purchase, and we will provide the hard copy to you.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻāĻŽāĻŋ āĻāĻŋ āĻĄāĻžāĻāĻ¯ā§āĻā§ āĻ°āĻŋāĻ¸āĻŋāĻĒā§āĻā§āĻ° āĻšāĻžāĻ°ā§āĻĄ āĻāĻĒāĻŋ āĻ¸āĻāĻā§āĻ°āĻš āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°āĻŋ? / āĻāĻŽāĻžāĻā§ āĻāĻŋ āĻĄāĻžāĻāĻ¯ā§āĻā§ āĻ°āĻŋāĻ¸āĻŋāĻĒā§āĻā§āĻ° āĻšāĻžāĻ°ā§āĻĄ āĻāĻĒāĻŋ pathano āĻšāĻŦā§?
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Q: Will it cost any extra charge if I purchase through a card from ShareTrip?
A: During an online or an offline transaction there is a convenience fee that customers have to pay. However, there is no extra charge on anything you purchase from ShareTrip be it online or offline.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻ āĻāĻžāĻ°ā§āĻĄā§āĻ° āĻŽāĻžāĻ§ā§āĻ¯āĻŽā§ āĻŦā§āĻāĻŋāĻ āĻĻāĻŋāĻ˛ā§ āĻāĻŋ āĻŦāĻžā§āĻ¤āĻŋ āĻāĻžāĻ°ā§āĻ āĻĒāĻ°āĻŋāĻļā§āĻ§ āĻāĻ°āĻ¤ā§ āĻšāĻŦā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻ
āĻ¨āĻ˛āĻžāĻāĻ¨ āĻŦāĻž āĻ
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Q: What is ST Convenience Fee?
A: ST Convenience fee is the charge that the customer needs to pay for the support, convenience and service that he/she is availing from the online platforms.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ āĻāĻ¨āĻāĻŋāĻ¨āĻŋā§ā§āĻ¨ā§āĻ¸ āĻĢāĻŋ āĻā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻāĻžāĻ¸ā§āĻāĻŽāĻžāĻ°āĻ°āĻž āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ āĻĨā§āĻā§ āĻ
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Q: Is the ST Convenience Fee refundable?
A: ST Convenience Fee is non-refundable.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ āĻāĻ¨āĻāĻŋāĻ¨āĻŋā§ā§āĻ¨ā§āĻ¸ āĻĢāĻŋ āĻā§ āĻĢā§āĻ°āĻ¤āĻ¯ā§āĻā§āĻ¯?
āĻāĻ¤ā§āĻ¤āĻ°: āĻĻā§āĻāĻāĻŋāĻ¤, āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ āĻāĻ¨āĻāĻŋāĻ¨āĻŋā§ā§āĻ¨ā§āĻ¸ āĻĢāĻŋ āĻĢā§āĻ°āĻ¤āĻ¯ā§āĻā§āĻ¯ āĻ¨ā§āĨ¤
Q: What is the process of cancelling a purchased ticket on ShareTrip?
A: Cancellation, refund, or date change for your flight can be conveniently done directly on the website or app. From your app or web Simply navigate to My Booking > Show More > Refund/Void/Date Change to complete the process effortlessly.
If you face any issues while doing the automatic process, kindly email us at flight@sharetrip.net for a refund and cancellation of the flight tickets. Cancellation and refund policies differ from airline to airline. For cancellation, ShareTrip will charge you based on the airline's policy. In addition, BDT 1500 per person is ShareTrip's refund service fee, and BDT 500 is the service fee for International Air Tickets. For domestic, ShareTrip's refund service fee is BDT 300 per person, and the date change service fee is BDT 200 per person. We entirely follow the airline's refund policy. The airline has the absolute right to the airline's refund policy and can change it anytime; ShareTrip has no control over the airline's policy.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻ āĻā§āĻ°ā§āĻā§āĻ¤ āĻāĻŋāĻāĻŋāĻ āĻŦāĻžāĻ¤āĻŋāĻ˛ āĻāĻ°āĻžāĻ° āĻĒā§āĻ°āĻāĻŋā§āĻž āĻā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻāĻĒāĻ¨āĻžāĻ° āĻĢā§āĻ˛āĻžāĻāĻā§āĻ° āĻāĻ¨ā§āĻ¯ āĻŦāĻžāĻ¤āĻŋāĻ˛āĻāĻ°āĻŖ, āĻĢā§āĻ°āĻ¤ āĻŦāĻž āĻ¤āĻžāĻ°āĻŋāĻ āĻĒāĻ°āĻŋāĻŦāĻ°ā§āĻ¤āĻ¨ āĻ¸āĻšāĻā§ āĻāĻ¯āĻŧā§āĻŦāĻ¸āĻžāĻāĻ āĻŦāĻž āĻ
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Q: What is the process of changing the date of any flights on ShareTrip?
A: Kindly email us at flight@sharetrip.net for changing the date of the flight tickets. As per the individual airline's policy, the process of changing the date differs. Suppose the airline allows changing the flight date. In that case, we charge an airline's date change fee plus the fare difference of your revised flight date from the previously purchased flight’s fare and a service fee of BDT 500 per person for any international air ticket and BDT 200 per person for domestic air ticket within Bangladesh. The airline has the absolute right to the airline's refund policy and can change it anytime; ShareTrip has no control over the airline's policy.
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Q: When and how can I receive my refund from ShareTrip?
A: We immediately submit any refund to our bank. Our partner banks may take up to 15 working days to complete the procedure from the submission date of a refund request. In addition, some banks may take up to 10-12 banking weeks or even the next billing cycle. For a dual currency refund, your will get converted currency by your credit card company.
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Refund Modality: ShareTrip will automatically refund the money precisely how it received it. As per the payment modality, the refund process will be the same. However, the customer will incur a service charge or cashout charge for any refund claim through MFS (Mobile Financial Services), e.g. Bkash, Nagad, Rocket, etc. The charge amount is as per MFS's terms and policy.
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Q: What is a Service fee on ShareTrip?
A: Cancellation and refund policies differ from airline to airline.
For cancellation by Airline, ShareTrip will not charge any additional fees. For voluntary cancellation charges are applicable and given below.
Type of Service | Airline Charge | ST Service Charge |
Refund | As per airlines policy | BDT 300 (Adult) BDT 300 (Child) BDT 0 (Infant) |
Re-issue | As per airlines policy | BDT 200 (Adult) BDT 200 (Child) BDT 0 (Infant) |
VOID | As per airlines policy | BDT 300 (Adult) BDT 300 (Child) BDT 0 (Infant) |
Biman Bangladesh Airlines
Refund | Re-issue | ||
Before 24 Hours of Flight | Within and After 24 Hours of Flight | Before 24 Hours of Flight | Within & After 24 Hours of Flight |
1500 | BDT 2,000 | BDT 1,000 | BDT 1,500 |
Other Airlines
Refund | more than 24 hours of departure | within 24 hours of departure | within 6 hours of departure |
Air Astra | BDT 1,500 | BDT 1,800 | BDT 2,000 |
NOVOAIR | BDT 1,500 | BDT 2,000 | BDT 2,000 |
US-Bangla Airlines | BDT 1,500 | BDT 1,800 | BDT 2,000 |
Other Airlines
Re-issue | more than 24 hours of departure | within 24 hours of departure | within 6 hours of departure |
Air Astra | BDT 1,200 | BDT 1,500 | BDT 2,000 |
NOVOAIR | BDT 1,200 | BDT 1,500 | BDT 2,000 |
US-Bangla Airlines | BDT 1,200 | BDT 1,800 | BDT 2,000\ |
International Flights
Type of Service | Airline Charge | ST Service Charge |
Refund | As per Airline Policy | BDT 1,500 (Adult) |
Re-issue | As per Airline Policy | BDT 500 (Adult) BDT 0 (Infant) |
VOID | As per Airline Policy | BDT 1000 (Adult) |
For cancellations and refunds, we always follow the airline's refund policy. The airline solely holds the right to change any policy. ShareTrip has no control over the airline's policy.
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āĻ°āĻŋ-āĻāĻ¸ā§āĻ¯ā§ | āĻā§āĻžāĻ°āĻ˛āĻžāĻāĻ¨ā§āĻ° āĻĒāĻ˛āĻŋāĻ¸āĻŋ āĻ āĻ¨ā§āĻ¸āĻžāĻ°ā§ āĻšā§ā§ āĻĨāĻžāĻā§āĨ¤ | ā§ŗ ā§Ģā§Ļā§Ļ (āĻĒā§āĻ°āĻžāĻĒā§āĻ¤āĻŦā§āĻ¸ā§āĻ) |
āĻŦāĻžāĻ¤āĻŋāĻ˛ | āĻā§āĻžāĻ°āĻ˛āĻžāĻāĻ¨ā§āĻ° āĻĒāĻ˛āĻŋāĻ¸āĻŋ āĻ āĻ¨ā§āĻ¸āĻžāĻ°ā§ āĻšā§ā§ āĻĨāĻžāĻā§āĨ¤ | ā§ŗ ā§§,ā§Ļā§Ļā§Ļ (āĻĒā§āĻ°āĻžāĻĒā§āĻ¤āĻŦā§āĻ¸ā§āĻ) |
āĻŦā§āĻāĻŋāĻ āĻŦāĻžāĻ¤āĻŋāĻ˛ āĻāĻŦāĻ āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄā§āĻ° āĻā§āĻˇā§āĻ¤ā§āĻ°ā§ āĻāĻŽāĻ°āĻž āĻā§āĻžāĻ°āĻ˛āĻžāĻāĻ¨āĻ¸ā§āĻ° āĻĒāĻ˛āĻŋāĻ¸āĻŋ āĻ āĻ¨ā§āĻ¸āĻ°āĻŖ āĻāĻ°ā§ āĻĨāĻžāĻāĻŋāĨ¤ āĻā§āĻžāĻ°āĻ˛āĻžāĻāĻ¨āĻ¸ āĻ¤āĻžāĻĻā§āĻ° āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻĒāĻ˛āĻŋāĻ¸āĻŋāĻ° āĻ¸āĻ¤ā§āĻ¤ā§āĻŦāĻžāĻ§āĻŋāĻāĻžāĻ°ā§ āĻāĻŦāĻ āĻ¯ā§āĻā§āĻ¨ā§ āĻ¸āĻŽā§ āĻ¤āĻž āĻĒāĻ°āĻŋāĻŦāĻ°ā§āĻ¤āĻ¨ā§āĻ° āĻā§āĻˇāĻŽāĻ¤āĻž āĻ°āĻžāĻā§āĨ¤ āĻā§āĻžāĻ°āĻ˛āĻžāĻāĻ¨ā§āĻ° āĻĒāĻ˛āĻŋāĻ¸āĻŋāĻ° āĻāĻĒāĻ° āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻāĻ° āĻā§āĻ¨ā§ āĻĒā§āĻ°āĻāĻžāĻ°ā§āĻ° āĻ¨āĻŋā§āĻ¨ā§āĻ¤ā§āĻ°āĻŖ āĻ¨ā§āĻāĨ¤
Q. May I know about baggage details?
A: Search a particular flight from our website to know the specific baggage information for that flight. On the booking page, you will find a section called Baggage policy. Plus, your printed or e-tickets also holds specific luggage details.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻāĻŽāĻŋ āĻāĻŋ āĻŦā§āĻ¯āĻžāĻā§āĻā§āĻ° āĻŦā§āĻ¯āĻžāĻĒāĻžāĻ°ā§ āĻŦāĻŋāĻ¸ā§āĻ¤āĻžāĻ°āĻŋāĻ¤ āĻāĻžāĻ¨āĻ¤ā§ āĻĒāĻžāĻ°āĻŋ?
āĻāĻ¤ā§āĻ¤āĻ°: āĻāĻŽāĻžāĻĻā§āĻ° āĻā§ā§āĻŦāĻ¸āĻžāĻāĻā§ āĻ¨āĻŋāĻ°ā§āĻĻāĻŋāĻˇā§āĻ āĻĢā§āĻ˛āĻžāĻāĻ āĻ¸āĻžāĻ°ā§āĻ āĻāĻ°āĻ˛ā§, āĻĢā§āĻ˛āĻžāĻāĻāĻŋāĻ° āĻŦā§āĻ¯āĻžāĻā§āĻ āĻ¸āĻŽā§āĻĒāĻ°ā§āĻāĻŋāĻ¤ āĻ¤āĻĨā§āĻ¯ āĻāĻžāĻ¨āĻ¤ā§ āĻĒāĻžāĻ°āĻŦā§āĻ¨āĨ¤ āĻŦā§āĻāĻŋāĻ āĻĒā§āĻāĻā§ 'āĻŦā§āĻ¯āĻžāĻā§āĻ āĻĒāĻ˛āĻŋāĻ¸āĻŋ' āĻ¨āĻžāĻŽā§ āĻāĻāĻāĻŋ āĻ¸ā§āĻāĻļāĻ¨ āĻĻā§āĻāĻ¤ā§ āĻĒāĻžāĻŦā§āĻ¨āĨ¤ āĻāĻĒāĻ¨āĻžāĻ° āĻĒā§āĻ°āĻŋāĻ¨ā§āĻā§āĻĄ āĻŦāĻž āĻ-āĻāĻŋāĻāĻŋāĻā§āĻ āĻ¨āĻŋāĻ°ā§āĻĻāĻŋāĻˇā§āĻāĨ¤
Q. What is the cost of arranging a wheelchair at an airport?
A: Upon notifying us beforehand, we can arrange a wheelchair. However, the cost varies from airport to airport. When you confirm the request, we shall communicate with the concerned personnel for a specific price.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻā§āĻžāĻ°āĻĒā§āĻ°ā§āĻā§ āĻšā§āĻāĻ˛āĻā§ā§āĻžāĻ°ā§āĻ° āĻŦā§āĻ¯āĻŦāĻ¸ā§āĻĨāĻž āĻāĻ°āĻ¤ā§ āĻā§āĻŽāĻ¨ āĻŦā§āĻ¯ā§ āĻšāĻŦā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻāĻāĻžāĻŽ āĻāĻžāĻ¨āĻŋā§ā§ āĻ°āĻžāĻāĻ˛ā§, āĻāĻŽāĻ°āĻž āĻšā§āĻāĻ˛āĻā§ā§āĻžāĻ°ā§āĻ° āĻŦā§āĻ¯āĻŦāĻ¸ā§āĻĨāĻž āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°āĻŋāĨ¤ āĻāĻā§āĻˇāĻ¤ā§āĻ°ā§, āĻā§āĻžāĻ°āĻĒā§āĻ°ā§āĻā§āĻ° āĻāĻĒāĻ° āĻāĻŋāĻ¤ā§āĻ¤āĻŋ āĻāĻ°ā§ āĻāĻžāĻ°ā§āĻ āĻ¨āĻŋāĻ°ā§āĻ§āĻžāĻ°āĻŋāĻ¤ āĻšā§āĨ¤ āĻāĻĒāĻ¨āĻžāĻ° āĻ
āĻ¨ā§āĻ°ā§āĻ§ āĻ¨āĻŋāĻļā§āĻāĻŋāĻ¤ āĻāĻ°āĻžāĻ° āĻĒāĻ° āĻāĻŽāĻ°āĻž āĻ¨āĻŋāĻ°ā§āĻĻāĻŋāĻˇā§āĻ āĻāĻžāĻ°ā§āĻā§āĻ° āĻŦā§āĻ¯āĻžāĻĒāĻžāĻ°ā§ āĻ¯āĻĨāĻžāĻ¯āĻĨ āĻāĻ°ā§āĻ¤ā§āĻĒāĻā§āĻˇā§āĻ° āĻ¸āĻžāĻĨā§ āĻ¯ā§āĻāĻžāĻ¯ā§āĻ āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°āĻŋāĨ¤
Q: What is the process of reissue/date change of the ticket for any child passenger crossing the child age to adult?
A: For date reissue/date change of a child's ticket who will be crossing the child age to adult, you will incur additional cost in total care. In addition, a charge of current tickets airfare difference and date changing fee plus any convenience fee will be applicable as per airlines’ policy.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻā§āĻ¨ āĻļāĻŋāĻļā§ āĻŦā§āĻ¸āĻ¸ā§āĻŽāĻž āĻĒā§āĻ°āĻŋā§ā§ āĻŦā§āĻ¸ā§āĻāĻ¤ā§ āĻāĻ¤ā§āĻ¤ā§āĻ°ā§āĻŖ āĻšāĻ˛ā§, āĻāĻā§āĻˇā§āĻ¤ā§āĻ°ā§ āĻ¤āĻžāĻ° āĻāĻŋāĻāĻŋāĻ āĻ°āĻŋ-āĻāĻ¸ā§āĻ¯ā§/āĻ¤āĻžāĻ°āĻŋāĻ āĻĒāĻ°āĻŋāĻŦāĻ°ā§āĻ¤āĻ¨ āĻāĻ°āĻžāĻ° āĻĒā§āĻ°āĻā§āĻ°āĻŋā§āĻž āĻā§?
āĻāĻ¤ā§āĻ¤āĻ°: 'āĻļāĻŋāĻļā§ āĻŦā§āĻ¸āĻ¸ā§āĻŽāĻž' āĻ
āĻ¤āĻŋāĻā§āĻ°āĻŽ āĻāĻ°ā§ 'āĻĒā§āĻ°āĻžāĻĒā§āĻ¤āĻŦā§āĻ¸ā§āĻ' āĻŦā§āĻ¸ā§ āĻĒā§āĻ°āĻŦā§āĻļ āĻāĻ°āĻž āĻŦā§āĻ¯āĻā§āĻ¤āĻŋāĻ° āĻā§āĻˇā§āĻ¤ā§āĻ°ā§ āĻāĻŋāĻāĻŋāĻā§āĻ° āĻ°āĻŋ-āĻāĻ¸ā§āĻ¯ā§/āĻ¤āĻžāĻ°āĻŋāĻ āĻĒāĻ°āĻŋāĻŦāĻ°ā§āĻ¤āĻ¨ā§āĻ° āĻ¸āĻŽā§āĻĒā§āĻ°ā§āĻŖ āĻĢā§ā§āĻžāĻ°ā§āĻ° āĻāĻĒāĻ° āĻ
āĻ¤āĻŋāĻ°āĻŋāĻā§āĻ¤ āĻāĻžāĻ°ā§āĻ āĻĒā§āĻ°āĻ¯ā§āĻā§āĻ¯āĨ¤ āĻāĻĒāĻ°āĻ¨ā§āĻ¤ā§, āĻā§āĻžāĻ°āĻ˛āĻžāĻāĻ¨ āĻĒāĻ˛āĻŋāĻ¸āĻŋ āĻ
āĻ¨ā§āĻ¸āĻžāĻ°ā§ āĻŦāĻ°ā§āĻ¤āĻŽāĻžāĻ¨ āĻāĻŋāĻāĻŋāĻā§āĻ° āĻā§āĻžāĻ°āĻĢā§ā§āĻžāĻ° āĻĒāĻžāĻ°ā§āĻĨāĻā§āĻ¯, āĻ°āĻŋ-āĻāĻ¸ā§āĻ¯ā§ āĻĢāĻŋ āĻ āĻāĻ¨āĻāĻŋāĻ¨āĻŋā§ā§āĻ¨ā§āĻ¸ āĻĢāĻŋ āĻĒā§āĻ°āĻ¯ā§āĻā§āĻ¯āĨ¤
Q: Why has the Airfare increased when I checked?
A: According to the airline's policy, Airfare can fluctuate at any time without any prior notice. If you don't purchase the ticket right away, we cannot ensure the same Airfare next time you search for your destination.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻŦāĻ°ā§āĻ¤āĻŽāĻžāĻ¨ā§ āĻā§āĻžāĻ°āĻĢā§ā§āĻžāĻ° āĻŦāĻžā§āĻ¤āĻŋ āĻĻā§āĻāĻžāĻā§āĻā§ āĻā§āĻ¨?
āĻāĻ¤ā§āĻ¤āĻ°: āĻā§āĻžāĻ°āĻ˛āĻžāĻāĻ¨ āĻĒāĻ˛āĻŋāĻ¸āĻŋ āĻ
āĻ¨ā§āĻ¯āĻžā§ā§ āĻāĻāĻžāĻŽāĻŦāĻžāĻ°ā§āĻ¤āĻž āĻāĻžā§āĻžāĻ āĻ¯ā§āĻā§āĻ¨ā§ āĻ¸āĻŽā§ āĻā§āĻžāĻ°āĻĢā§ā§āĻžāĻ° āĻĒāĻ°āĻŋāĻŦāĻ°ā§āĻ¤āĻ¨ āĻšāĻ¤ā§ āĻĒāĻžāĻ°ā§āĨ¤ āĻ¤āĻžāĻ āĻāĻĒāĻ¨āĻŋ āĻ¤āĻžā§āĻā§āĻˇāĻŖāĻŋāĻ āĻāĻŋāĻāĻŋāĻ āĻŦā§āĻ āĻ¨āĻž āĻāĻ°āĻ˛ā§ āĻĒāĻ°āĻŦāĻ°ā§āĻ¤ā§āĻ¤ā§ āĻāĻāĻ āĻā§āĻžāĻ°āĻĢā§ā§āĻžāĻ°ā§āĻ° āĻ¨āĻŋāĻļā§āĻā§āĻ¤āĻž āĻĻā§āĻā§āĻž āĻāĻŽāĻžāĻĻā§āĻ° āĻĒāĻā§āĻˇā§ āĻ¸āĻŽā§āĻāĻŦ āĻ¨ā§āĨ¤
Q. What will happen if the fare increase after I book the ticket?
A: If the fares increase, the customer must pay the price difference on booked tickets. Alternatively, you will get the refund amount.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻāĻŽāĻŋ āĻāĻŋāĻāĻŋāĻ āĻŦā§āĻ āĻāĻ°āĻžāĻ° āĻĒāĻ°āĻĒāĻ°āĻ āĻĢā§ā§āĻžāĻ° āĻŦā§āĻĻā§āĻ§āĻŋ āĻĒā§āĻ˛ā§ āĻā§ āĻšāĻŦā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻĢā§ā§āĻžāĻ° āĻŦā§āĻĻā§āĻ§āĻŋ āĻĒā§āĻ˛ā§, āĻ¸āĻŽā§āĻŽāĻžāĻ¨āĻŋāĻ¤ āĻā§āĻ°āĻžāĻšāĻā§āĻ° āĻ
āĻŦāĻļā§āĻ¯āĻ āĻŦāĻ°ā§āĻ§āĻŋāĻ¤ āĻŽā§āĻ˛ā§āĻ¯ āĻĒāĻ°āĻŋāĻļā§āĻ§ āĻāĻ°āĻ¤ā§ āĻšāĻŦā§āĨ¤ āĻāĻ° āĻ¯āĻĻāĻŋ āĻĢā§ā§āĻžāĻ° āĻšā§āĻ°āĻžāĻ¸ āĻĒāĻžā§, āĻ¤āĻžāĻšāĻ˛ā§ āĻ¤āĻžāĻāĻā§ āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻĻā§āĻā§āĻž āĻšāĻŦā§āĨ¤
Q. Do I need to upload Visa and passport copies while booking Low-Cost Carrier (LCC) flights on ShareTrip?
A: For LCC flights, users must upload the following documents:
When you issue the tickets, you should upload the above documents to avoid cancellation from the respective Airlines (Indigo, Salam Air, etc.)
āĻĒā§āĻ°āĻļā§āĻ¨: āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻ āĻ˛ā§-āĻāĻ¸ā§āĻ āĻā§āĻ¯āĻžāĻ°āĻŋā§āĻžāĻ° (āĻāĻ˛āĻ¸āĻŋāĻ¸āĻŋ) āĻĢā§āĻ˛āĻžāĻāĻ āĻŦā§āĻ āĻāĻ°āĻžāĻ° āĻ¸āĻŽā§ āĻāĻŽāĻžāĻ° āĻāĻŋ āĻāĻŋāĻ¸āĻž āĻāĻŦāĻ āĻĒāĻžāĻ¸āĻĒā§āĻ°ā§āĻā§āĻ° āĻāĻĒāĻŋ āĻāĻĒāĻ˛ā§āĻĄ āĻāĻ°āĻ¤ā§ āĻšāĻŦā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻāĻ˛āĻ¸āĻŋāĻ¸āĻŋ āĻĢā§āĻ˛āĻžāĻāĻ āĻŦā§āĻ āĻāĻ°āĻžāĻ° āĻā§āĻˇā§āĻ¤ā§āĻ°ā§, āĻ¨āĻŋāĻŽā§āĻ¨ā§āĻā§āĻ¤ āĻĄāĻā§āĻŽā§āĻ¨ā§āĻ āĻāĻĒāĻ˛ā§āĻĄ āĻāĻ°āĻž āĻāĻŦāĻļā§āĻ¯āĻ:
āĻ¸āĻāĻļā§āĻ˛āĻŋāĻˇā§āĻ āĻā§āĻžāĻ°āĻ˛āĻžāĻāĻ¨āĻ¸ (āĻāĻ¨ā§āĻĄāĻŋāĻā§, āĻ¸āĻžāĻ˛āĻžāĻŽ āĻā§āĻžāĻ°, āĻāĻ¤ā§āĻ¯āĻžāĻĻāĻŋ) āĻāĻ°ā§āĻ¤ā§āĻ āĻāĻŋāĻāĻŋāĻ āĻŦāĻžāĻ¤āĻŋāĻ˛ āĻšāĻā§āĻžāĻ° āĻāĻžāĻŽā§āĻ˛āĻž āĻā§āĻžāĻ¤ā§ āĻāĻŋāĻāĻŋāĻ āĻāĻ¸ā§āĻ¯ā§ āĻāĻ°āĻžāĻ° āĻ¸āĻŽā§ āĻ āĻŦāĻļā§āĻ¯āĻ āĻāĻĒāĻ°āĻŋāĻāĻā§āĻ¤ āĻĄāĻā§āĻŽā§āĻ¨ā§āĻ āĻāĻĒāĻ˛ā§āĻĄ āĻāĻ°āĻ¤ā§ āĻšāĻŦā§āĨ¤
Q. Do I need to upload Visa and passport copies while booking flights on ShareTrip?
A: When purchasing ticket from ShareTrip, it is mandatory to upload copy of your passport and visa. Failure to provide the required documents will result in cancellation of your booking by ShareTrip. ShareTrip reserves the right to cancel any booking if the necessary documents are not received within the stipulated time frame.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻ āĻĢā§āĻ˛āĻžāĻāĻ āĻŦā§āĻ āĻāĻ°āĻžāĻ° āĻ¸āĻŽā§ āĻāĻŽāĻžāĻ° āĻāĻŋ āĻāĻŋāĻ¸āĻž āĻāĻŦāĻ āĻĒāĻžāĻ¸āĻĒā§āĻ°ā§āĻā§āĻ° āĻāĻĒāĻŋ āĻāĻĒāĻ˛ā§āĻĄ āĻāĻ°āĻ¤ā§ āĻšāĻŦā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻļā§āĻ¯āĻŧāĻžāĻ°āĻā§āĻ°āĻŋāĻĒ āĻĨā§āĻā§ āĻāĻŋāĻā§āĻ āĻŦā§āĻ āĻāĻ°āĻžāĻ° āĻ¸āĻŽāĻ¯āĻŧ, āĻāĻĒāĻ¨āĻžāĻā§ āĻāĻĒāĻ¨āĻžāĻ° āĻĒāĻžāĻ¸āĻĒā§āĻ°ā§āĻ āĻāĻŦāĻ āĻāĻŋāĻ¸āĻžāĻ° āĻāĻāĻāĻŋ āĻāĻĒāĻŋ āĻŦāĻžāĻ§ā§āĻ¯āĻ¤āĻžāĻŽā§āĻ˛āĻ āĻāĻžāĻŦā§ āĻāĻĒāĻ˛ā§āĻĄ āĻāĻ°āĻ¤ā§ āĻšāĻŦā§āĨ¤ āĻāĻŦāĻļā§āĻ¯āĻ āĻĄāĻā§āĻŽā§āĻ¨ā§āĻ āĻ¸āĻ°āĻŦāĻ°āĻžāĻš āĻ¨āĻž āĻāĻ°āĻ˛ā§, āĻļā§āĻ¯āĻŧāĻžāĻ°āĻā§āĻ°āĻŋāĻĒ āĻāĻĒāĻ¨āĻžāĻ° āĻŦā§āĻāĻŋāĻāĻāĻŋ āĻŦāĻžāĻ¤āĻŋāĻ˛ āĻāĻ°āĻŦā§āĨ¤ āĻļā§āĻ¯āĻŧāĻžāĻ°āĻā§āĻ°āĻŋāĻĒ āĻ
āĻŦāĻļā§āĻ¯āĻ āĻ¨āĻŋāĻ°ā§āĻĻāĻŋāĻˇā§āĻ āĻ¸āĻŽāĻ¯āĻŧāĻ¸ā§āĻŽāĻžāĻ° āĻŽāĻ§ā§āĻ¯ā§ āĻĒā§āĻ°āĻ¯āĻŧā§āĻāĻ¨ā§āĻ¯āĻŧ āĻĄāĻā§āĻŽā§āĻ¨ā§āĻ āĻ¨āĻž āĻĒā§āĻ˛ā§, āĻŦā§āĻāĻŋāĻāĻāĻŋ āĻŦāĻžāĻ¤āĻŋāĻ˛ āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°ā§āĨ¤
Q: How do I make a booking on ShareTrip?
A: Please follow the steps below for booking on ShareTrip
- Click the hotel's tab from our homepage.
- Enter your destination and desired date.
- Click the SEARCH HOTELS button. You'll get a page with a hotel list that is available on your desired date and destination.
-First, click on show details and get the full hotel details. Then select your rooms from the available option.
-Then click Reserve, which will take you to a booking page where you will need to update your information.
-Finally, pay through your card or MFS to complete your purchase.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻ āĻāĻŽāĻŋ āĻāĻŋāĻāĻžāĻŦā§ āĻšā§āĻā§āĻ˛ āĻŦā§āĻ āĻāĻ°āĻŦ?
āĻāĻ¤ā§āĻ¤āĻ°: āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻ āĻšā§āĻā§āĻ˛ āĻŦā§āĻ āĻāĻ°āĻ¤ā§ āĻ¨ā§āĻā§ āĻāĻ˛ā§āĻ˛āĻŋāĻāĻŋāĻ¤ āĻ§āĻžāĻĒ āĻ
āĻ¨ā§āĻ¸āĻ°āĻŖ āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°ā§āĻ¨:
Q: Can you provide the room rates per person or room-wise on ShareTrip?
A: You will see the room rates as per room choice. You will never see room rent as per person.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻ āĻāĻŋ āĻāĻ¨ āĻĒā§āĻ°āĻ¤āĻŋ āĻ°ā§āĻŽ āĻ°ā§āĻ āĻŦāĻž āĻ°ā§āĻŽ āĻ
āĻ¨ā§āĻ¯āĻžā§ā§ āĻ°ā§āĻŽ āĻ°ā§āĻ āĻāĻžāĻ¨āĻž āĻ¯āĻžāĻŦā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻāĻĒāĻ¨āĻŋ āĻ°ā§āĻŽā§āĻ° āĻ§āĻ°āĻŖ āĻ
āĻ¨ā§āĻ¸āĻžāĻ°ā§ āĻ°ā§āĻŽ āĻ°ā§āĻ āĻāĻžāĻ¨āĻ¤ā§ āĻĒāĻžāĻ°āĻŦā§āĻ¨āĨ¤ āĻ¤āĻŦā§ āĻāĻ¨ āĻĒā§āĻ°āĻ¤āĻŋ āĻ°ā§āĻŽ āĻ°ā§āĻ āĻāĻžāĻ¨āĻž āĻ¯āĻžāĻŦā§ āĻ¨āĻžāĨ¤
Q: Can I check for budget hotels on ShareTrip?
A: You can easily filter hotels to find the best match within your budget. Search for hotels at your desired destination, click on the "Lowest Price" filter, and find the budget hotels for your convenience.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻāĻŽāĻŋ āĻāĻŋ āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻ āĻ¸āĻžāĻļā§āĻ°ā§ā§ āĻšā§āĻā§āĻ˛ āĻĒāĻžāĻŦ?
āĻāĻ¤ā§āĻ¤āĻ°: āĻāĻĒāĻ¨āĻŋ āĻšā§āĻā§āĻ˛ āĻĢāĻŋāĻ˛ā§āĻāĻžāĻ° āĻāĻ°ā§ āĻāĻĒāĻ¨āĻžāĻ° āĻŦāĻžāĻā§āĻā§āĻ° āĻŽāĻ§ā§āĻ¯ā§āĻ āĻšā§āĻā§āĻ˛ āĻā§āĻāĻā§ āĻĒā§āĻ¤ā§ āĻĒāĻžāĻ°ā§āĻ¨ āĻā§āĻŦ āĻ¸āĻšāĻā§āĨ¤ āĻāĻĒāĻ¨āĻžāĻ° āĻĒāĻāĻ¨ā§āĻĻā§āĻ° āĻ˛ā§āĻā§āĻļāĻ¨ā§āĻ° āĻāĻ¨ā§āĻ¯ āĻšā§āĻā§āĻ˛ āĻā§āĻāĻā§āĻ¨, 'āĻ˛ā§ā§ā§āĻ¸ā§āĻ āĻĒā§āĻ°āĻžāĻāĻ' āĻĢāĻŋāĻ˛ā§āĻāĻžāĻ°ā§ āĻā§āĻ˛āĻŋāĻ āĻāĻ°ā§āĻ¨ āĻāĻŦāĻ āĻŦāĻžāĻā§āĻā§āĻ° āĻŽāĻ§ā§āĻ¯ā§ āĻŦā§āĻā§ āĻ¨āĻŋāĻ¨ āĻ¸ā§āĻ°āĻž āĻšā§āĻā§āĻ˛āĨ¤
Q: Does the room rates include tax and service charges on ShareTrip?
A: Yes, the room rates include tax, service charge and others.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻāĻ° āĻšā§āĻā§āĻ˛ āĻ°ā§āĻā§ āĻāĻŋ āĻā§āĻ¯āĻžāĻā§āĻ¸ āĻ āĻ¸āĻžāĻ°ā§āĻāĻŋāĻ¸ āĻāĻžāĻ°ā§āĻ āĻ
āĻ¨ā§āĻ¤āĻ°ā§āĻā§āĻā§āĻ¤?
āĻāĻ¤ā§āĻ¤āĻ°: āĻšā§āĻ¯āĻžāĻ, āĻā§āĻ¯āĻžāĻā§āĻ¸, āĻ¸āĻžāĻ°ā§āĻāĻŋāĻ¸ āĻāĻžāĻ°ā§āĻ āĻ āĻ
āĻ¨ā§āĻ¯āĻžāĻ¨ā§āĻ¯ āĻāĻžāĻ°ā§āĻ āĻ°ā§āĻŽ āĻ°ā§āĻā§āĻ° āĻ
āĻ¨ā§āĻ¤āĻ°ā§āĻā§āĻā§āĻ¤āĨ¤
Q: What is the cancellation policy for hotel booking on ShareTrip?
A: In the room details section, you will find the cancellation policy for the room. Each room type has different types of cancellation policies.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻ āĻšā§āĻā§āĻ˛ āĻŦā§āĻāĻŋāĻ āĻŦāĻžāĻ¤āĻŋāĻ˛ā§āĻ° āĻĒāĻ˛āĻŋāĻ¸āĻŋ āĻā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻ°ā§āĻŽ āĻŦāĻŋāĻ¸ā§āĻ¤āĻžāĻ°āĻŋāĻ¤ āĻ¸ā§āĻāĻļāĻ¨ā§ āĻāĻĒāĻ¨āĻŋ āĻŦā§āĻāĻŋāĻ āĻŦāĻžāĻ¤āĻŋāĻ˛ā§āĻ° āĻĒāĻ˛āĻŋāĻ¸āĻŋ āĻĻā§āĻāĻ¤ā§ āĻĒāĻžāĻŦā§āĻ¨āĨ¤ āĻ°ā§āĻŽā§āĻ° āĻāĻŋāĻ¤ā§āĻ¤āĻŋāĻ¤ā§ āĻŦāĻžāĻ¤āĻŋāĻ˛ā§āĻ° āĻĒāĻ˛āĻŋāĻ¸āĻŋ āĻŦāĻŋāĻāĻŋāĻ¨ā§āĻ¨ āĻšā§āĨ¤
Q: May I know why there is more than one rate for the same room type?
A: Room rents are sometimes different on the exact search. And this is because of special discounts, offer prices, promotions and cancellation policy.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻāĻāĻ āĻ§āĻ°āĻŖā§āĻ° āĻ°ā§āĻŽā§āĻ° āĻā§āĻˇā§āĻ¤ā§āĻ°ā§ āĻāĻāĻžāĻ§āĻŋāĻ āĻ°ā§āĻ āĻĻā§āĻāĻž āĻ¯āĻžā§ āĻā§āĻ¨?
āĻāĻ¤ā§āĻ¤āĻ°: āĻāĻāĻ āĻ§āĻ°āĻŖā§āĻ° āĻ°ā§āĻŽā§āĻ° āĻ°ā§āĻ āĻŽāĻžāĻā§ āĻŽāĻžāĻā§ āĻāĻŋāĻ¨ā§āĻ¨ āĻšā§ā§ āĻĨāĻžāĻā§āĨ¤ āĻ¸ā§āĻĒā§āĻļāĻžāĻ˛ āĻĄāĻŋāĻ¸āĻāĻžāĻāĻ¨ā§āĻ, āĻ
āĻĢāĻžāĻ°, āĻĒā§āĻ°āĻŽā§āĻļāĻ¨ āĻ āĻŦāĻžāĻ¤āĻŋāĻ˛ āĻĒāĻ˛āĻŋāĻ¸āĻŋāĻ° āĻāĻžāĻ°āĻŖā§ āĻāĻ āĻ¤āĻžāĻ°āĻ¤āĻŽā§āĻ¯ āĻšā§ā§ āĻĨāĻžāĻā§āĨ¤
Q: How can I be sure whether I received a discount on ShareTrip?
A: You can know if you have received a discount as it shows along with the room's actual rent and your final price after the applicable discount. That is how you will know the availed deal.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻāĻŽāĻŋ āĻļā§ā§āĻžāĻ°āĻā§āĻ°āĻŋāĻĒ-āĻ āĻĄāĻŋāĻ¸āĻāĻžāĻāĻ¨ā§āĻ āĻĒā§ā§ā§āĻāĻŋ āĻāĻŋāĻ¨āĻž, āĻāĻŋāĻāĻžāĻŦā§ āĻ¨āĻŋāĻļā§āĻāĻŋāĻ¤ āĻšāĻŦ?
āĻāĻ¤ā§āĻ¤āĻ°: āĻ°ā§āĻŽā§āĻ° āĻĒā§āĻ°āĻā§āĻ¤ āĻ°ā§āĻ āĻ āĻĄāĻŋāĻ¸āĻāĻžāĻāĻ¨ā§āĻā§āĻ° āĻĒāĻ° āĻĻā§āĻāĻžāĻ¨ā§ āĻĢāĻžāĻāĻ¨āĻžāĻ˛ āĻ°ā§āĻā§āĻ° āĻŽāĻžāĻ§ā§āĻ¯āĻŽā§āĻ āĻāĻĒāĻ¨āĻŋ āĻĒā§āĻ°āĻžāĻĒā§āĻ¤ āĻĄāĻŋāĻ˛ āĻ¸āĻŽā§āĻĒāĻ°ā§āĻā§ āĻāĻžāĻ¨āĻ¤ā§ āĻĒāĻžāĻ°āĻŦā§āĻ¨āĨ¤
Q: Can I add an extra bed/baby cot in my room?
A: Yes, you can easily add an extra baby cot or bed in your desired room. However, you need to notify us beforehand to get the service on time. Plus, an additional charge may apply based on some property available.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻāĻŽāĻŋ āĻāĻŋ āĻ°ā§āĻŽā§ āĻāĻ˛āĻžāĻĻāĻž āĻŦāĻŋāĻāĻžāĻ¨āĻž/āĻļāĻŋāĻļā§āĻ° āĻāĻžāĻ āĻ¯ā§āĻā§āĻ¤ āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°āĻŋ?
āĻāĻ¤ā§āĻ¤āĻ°: āĻšā§āĻ¯āĻžāĻ, āĻāĻĒāĻ¨āĻŋ āĻ
āĻŦāĻļā§āĻ¯āĻ āĻāĻĒāĻ¨āĻžāĻ° āĻ°ā§āĻŽā§ āĻ
āĻ¤āĻŋāĻ°āĻŋāĻā§āĻ¤ āĻŦāĻŋāĻāĻžāĻ¨āĻž/āĻļāĻŋāĻļā§āĻ° āĻāĻžāĻ āĻ¯ā§āĻā§āĻ¤ āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°ā§āĻ¨āĨ¤ āĻ¤āĻŦā§ āĻ¯āĻĨāĻžāĻ¸āĻŽā§ā§ āĻ¸āĻžāĻ°ā§āĻāĻŋāĻ¸āĻāĻŋ āĻāĻĒāĻā§āĻ āĻāĻ°āĻ¤ā§ āĻāĻžāĻāĻ˛ā§ āĻāĻĒāĻ¨āĻžāĻ° āĻ¯āĻĨāĻžāĻ¯āĻĨ āĻāĻ°ā§āĻ¤ā§āĻĒāĻā§āĻˇāĻā§ āĻāĻāĻžāĻŽ āĻŦāĻžāĻ°ā§āĻ¤āĻž āĻĻāĻŋāĻ¤ā§ āĻšāĻŦā§āĨ¤ āĻ
ā§āĻ¯āĻžāĻā§āĻāĻ˛ā§āĻŦāĻŋāĻ˛āĻŋāĻāĻŋāĻ° āĻāĻĒāĻ° āĻāĻŋāĻ¤ā§āĻ¤āĻŋ āĻāĻ°ā§ āĻāĻžāĻ°ā§āĻ āĻĒā§āĻ°āĻ¯ā§āĻā§āĻ¯ āĻšāĻ¤ā§ āĻĒāĻžāĻ°ā§āĨ¤
Q: When sharing a room with their parents, is there an additional charge for children?
A: Children below 12 years can share a room with their parents. And this will not incur any additional charge. However, this depends solely on the hotel's policy which you will find in the terms and conditions section.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻ
āĻāĻŋāĻāĻžāĻŦāĻā§āĻ° āĻ¸āĻžāĻĨā§ āĻ°ā§āĻŽ āĻļā§ā§āĻžāĻ° āĻāĻ°āĻ˛ā§āĻ āĻāĻŋ āĻļāĻŋāĻļā§āĻ° āĻā§āĻˇā§āĻ¤ā§āĻ°ā§ āĻ
āĻ¤āĻŋāĻ°āĻŋāĻā§āĻ¤ āĻāĻžāĻ°ā§āĻ āĻĒā§āĻ°āĻ¯ā§āĻā§āĻ¯ āĻšāĻŦā§?
āĻāĻ¤ā§āĻ¤āĻ°: āĻ¸āĻ°ā§āĻŦā§āĻā§āĻ ā§§ā§¨ āĻŦāĻāĻ° āĻŦā§āĻ¸ā§ āĻļāĻŋāĻļā§ āĻ
āĻāĻŋāĻāĻžāĻŦāĻā§āĻ° āĻ¸āĻžāĻĨā§ āĻ°ā§āĻŽ āĻļā§ā§āĻžāĻ° āĻāĻ°āĻ¤ā§ āĻĒāĻžāĻ°ā§ āĻāĻŦāĻ āĻāĻā§āĻˇā§āĻ¤ā§āĻ°ā§ āĻā§āĻ¨āĻ°ā§āĻĒ āĻŦāĻžā§āĻ¤āĻŋ āĻāĻžāĻ°ā§āĻ āĻĒā§āĻ°āĻ¯ā§āĻā§āĻ¯ āĻ¨ā§āĨ¤ āĻ¤āĻŦā§, āĻāĻāĻŋ āĻ¸āĻŽā§āĻĒā§āĻ°ā§āĻŖāĻāĻžāĻŦā§ āĻšā§āĻā§āĻ˛ā§āĻ° āĻĒāĻ˛āĻŋāĻ¸āĻŋāĻ° āĻāĻĒāĻ° āĻ¨āĻŋāĻ°ā§āĻāĻ°āĻļā§āĻ˛, āĻ¯āĻž āĻāĻĒāĻ¨āĻŋ āĻļāĻ°ā§āĻ¤āĻžāĻŦāĻ˛ā§āĻ° āĻ¸ā§āĻāĻļāĻ¨ā§ āĻĻā§āĻāĻ¤ā§ āĻĒāĻžāĻŦā§āĻ¨āĨ¤
Q: Why is "Non-refundable" stated next to my room type?
A: This means when you rent this specific room at that price, you cannot claim a refund even if you want to cancel the room.
āĻĒā§āĻ°āĻļā§āĻ¨: āĻ°ā§āĻŽā§āĻ° āĻ§āĻ°āĻŖā§āĻ° āĻĒāĻžāĻļā§ "āĻ¨āĻ¨-āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄā§āĻŦāĻ˛" āĻ˛āĻŋāĻāĻž āĻā§āĻ¨?
āĻāĻ¤ā§āĻ¤āĻ°: āĻāĻāĻŋ āĻāĻ˛ā§āĻ˛ā§āĻ āĻĨāĻžāĻāĻžāĻ° āĻāĻžāĻ°āĻŖ āĻšāĻ˛ā§, āĻāĻĒāĻ¨āĻŋ āĻ¨āĻŋāĻ°ā§āĻĻāĻŋāĻˇā§āĻ āĻ°ā§āĻŽāĻāĻŋ āĻŦā§āĻ āĻāĻ°āĻžāĻ° āĻĒāĻ° āĻĒāĻ°āĻŦāĻ°ā§āĻ¤ā§āĻ¤ā§ āĻŦā§āĻāĻŋāĻ āĻŦāĻ¤āĻŋāĻ˛ āĻāĻ°āĻ˛ā§āĻ āĻ°āĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻĻā§āĻā§āĻž āĻšāĻŦā§ āĻ¨āĻžāĨ¤
Q: How do I apply for refund/cancellation on ShareTrip?
A: Yes, you can reach us through Customer Support or send an email to vacation@sharetrip.net
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Q: For a check-in date of today, is it possible to make a booking on the ShareTrip website?
A: You can book that preferred room if you can see the room available on our ShareTrip website or mobile App.
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Q: What should I do if I want to book more than four rooms?
A: At a time, you can book a maximum of four rooms. You can book additional rooms on your next booking. You may also contact us for additional booking.
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Q: Why has the room rate changed?
A: Room rates can change anytime due to the Hotel Authorities' terms and conditions.
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Q: Are the prices for holidays shown on ShareTrip Website for two people?
A: Whatever price for a holiday you see is always for a single traveller. However, suppose you are travelling as a couple or two-person. In that case, you can also view availability for a minimum of two travellers travelling together.
Q: Can I customise any holiday on ShareTrip?
A: Yes, you can easily customise any holiday based on your requirements. For such, reach us through Customer Support or send an email to vacation@sharetrip.net
Q: How do I apply for refund/cancellation on ShareTrip?
A: Yes, you can reach us through Customer Support or send an email to vacation@sharetrip.net
Q: Are holiday prices constant on ShareTrip?
A: No, our holiday prices are not constant. They can change due to airfare differences and hotel price fluctuations. Plus, holiday rates are not applicable for events like Eid, Durga Puja, Christmas, Long Weekends and even New Year's Eve.
Q: What are the cancellation policies?
A: Cancellation policies are as follows:
Q: Can I get a refund for any unutilised service?
A: You cannot claim a refund for an unutilised service if you have already availed it as part of the itinerary provided.
Q: Can I change the itinerary once purchased?
A: Any change in the itinerary is possible as per the availability of your purchase. For such amendment, please get in touch with us 72 hrs in advance.
Q: I did not get the airport pick-up service; why?
A: Maximum waiting time at the airport shall be 30 minutes to 1 hour from the flight's touchdown. However, any delay of more than a maximum of 1 hr will incur an additional charge.
Q: What is a Visa? What are the different types of visas?
A: Visa is the documentation required to travel to a foreign country. Types of visas are:
Tourist Visa
Transit Visa
Visitor or Short Stay Visa
Business Visa
Immigrant Visa
Residence Visa
Medical Visa etc.
Q: What is the cost of applying for a visa on ShareTrip?
A: Visa cost varies from country to country which you are applying to visit. You will incur a visa fee based on the countries’ terms and conditions. However, some countries wave this with a favourable travel arrangement.
Q: May I know the visa process of e-visa at ShareTrip?
A: We will send a sample invitation letter format when you confirm a booking. Please fill up all the details with a digital signature and share them via email. After receiving the invitation letter, we will apply for Visa at the Embassy. Usually, Embassy takes 4-5 working days for visa approval if additional documents are not required. Once visas are approved, we will share an e-visa via mail to the applicant.
Q: What do you mean by a tourist visa? Do I always need a visa to travel?
A: Tourist Visa is a limited period visa required to travel a country for holiday purposes. You can use this Visa for tourist purposes only. For business activities, you cannot use a tourist visa. Visa requirement varies from country to country. Some countries allow visas on arrival for Bangladeshi citizens. At the same time, some other countries require a valid pre-approved travel visa to visit the country.
Q: What is the difference between a sticker visa and an e-visa?
A: The E-Visa applying process is entirely online. For this, you don't need to submit your passport or any documents physically. After approval, you will get your Visa via email, and there will be no sticker stamp on your passport.
You must submit your physical passport and other supporting documents to the Embassy for a sticker visa. As soon as you get approval, you will get a sticker visa from Embassy.
Q: What documents do I require to get a travel visa?
A: Primary documents required for Visa are as follows:
Valid Passport (Minimum validity six months)
Visa Application Form
Passport Sized Photographs
Visa Fees
Bank Statement (Country-wise, six months or more)
Additional requirements can be are as follows:
Driving License
Birth Certificate
Police Verification Certificate
Marriage Certificate
Office/Student Identity
No Objection Letter/Certificate
Travel Ticket and Accommodation Confirmation
Q: How will I get my Visa?
A: We will mail you the e-visa upon visa approval for the countries that issue e-visa.
Q: How many days does it take for processing visa applications?
A: Most countries usually take around ten (10) working days for sticker visas. For e-visa, it usually takes about five (5) working days. It may vary during the peak travel time of the year.
Q: Can I cancel my Visa?
A: You can cancel your Visa before your documents are submitted to the Embassy. However, you cannot cancel the visa process after submitting the papers.
Q: Can I claim a refund for cancelling my Visa?
A: If you cancel the Visa before submitting it to the Embassy, you will only get back the visa fee. ShareTrip Processing Fee is non-refundable.
Q: If there is a rejection, can I get a refund?
A: No, you cannot claim a refund under any circumstances for the Visa Fee, and ShareTrip Processing Fee in case of your visa is rejected.
Q: Can I reapply if my visa is rejected?
A: Yes, you can reapply after rejection. However, it depends on your reason for visa rejection and also after completion of a specific period (Mentioned as per in Embassy Visa Submission guideline)
Q: What do you mean by having a valid passport?
A: The passport is considered valid with a validity of at least six (06) months when you intend to depart. Plus, you need to have a minimum of two blank pages for visa stamps along with the old passport.
Q: Who will fill up the visa application?
A: If you submit your visa application through ShareTrip, the ShareTrip team will do the tasks on your behalf, including filing your visa request and processing it. ShareTrip charges a service fee for processing individual files per country.
Q: Who will submit the visa application?
A: In most cases, the ShareTrip team will submit the visa application file on behalf of the clients. But for specific countries, clients need to submit their application physically as per the requirement of the Embassies.
Q: Do I need to have the picture on a white background?
A: Most countries require you to have your photo against a white background. Hence, we suggest that our clients take their pictures against a white backdrop to be on the safe side. Plus, any photographs taken must not be older than three months or used in any other previous visas.
Q: What is the minimum duration of the bank statement needed to submit along with the visa?
A: It solely depends on which country you are applying for the Visa. However, most countries generally require a recent six-month bank statement.
Q: Can ShareTrip manage the travel tickets and hotel bookings?
A: ShareTrip team will manage bookings of travel tickets & hotel bookings for visa applications if you do the visa requests and process through ShareTrip.
Q: Can ShareTrip manage the Letter of introduction (LOI) where required?
A: ShareTrip will manage the Letter of Introduction (LOI), taking necessary information from you if the Visa is processed through ShareTrip.
Q: Do you process student/business/work visas?
A: Right now, ShareTrip only processes tourist/travel visa and do not process/assist in student/business/work visa.
Q: Do you assist with the Schengen visa?
A: We provide visa assistance for most first-world countries, including Schengen countries.
Q: Is there any guarantee of getting a visa?
A: Approval/Rejection of Visa is entirely subject to the decision by the Embassy. ShareTrip is not liable for visa rejection and holds no authority on approval or rejection of the Visa. If the Embassy requests additional documents, your visa request will be on hold for the time being.
Q: I haven't booked my flight tickets. Can I apply for Visa?
A: Yes, you can apply for Visa even though you haven't booked your flight tickets. ShareTrip will manage the ticket bookings if required for your visa submission.
Q1: How do I recharge my mobile using ShareTrip?
A: To recharge your mobile, log in to your ShareTrip account, navigate to the Mobile Recharge section, enter your mobile number, select the desired plan, and proceed to payment. Choose from the available payment methods, complete the transaction, and your mobile will be recharged instantly.
Q2: What payment methods are accepted for mobile recharge?
A: ShareTrip accepts various payment methods, including ST Pay, credit/debit cards, and other options. The available payment methods will be displayed during the transaction process.
Q3: Are there any transaction fees for mobile recharge?
A: Transaction fees are not applicable, if applicable, will be visible before you make the payment. We strive to provide transparent information about any charges associated with the mobile recharge transaction.
Q4: How long does it take for the mobile recharge to reflect on my account?
A: Mobile recharge transactions are typically processed instantly. However, there might be occasional delays depending on the processing times of your mobile operator.
Q5: Can I get a refund if my mobile recharge fails?
A: Yes, in the case of a failed mobile recharge, you can request a refund. Please contact our customer support team at ask@sharetrip.com to initiate the refund process.
Q6: What is the minimum and maximum recharge amount per transaction?
A: Currently, For Prepaid the minimum recharge amount per transaction is 20 TK, and the maximum is 1000 TK.
For Postpaid, the minimum recharge amount per transaction is 20 TK, and the maximum is 5000 TK. for Postpaid
Q7: How can I get assistance if I encounter issues with the Mobile Recharge feature?
A: For any assistance or inquiries regarding the Mobile Recharge feature, please contact our customer support team at e-mail: ask@sharetrip.com or Phone: at +880 9617 617617 We are here to help you with any issues or questions you may have.
Q8: Is my personal information secure during the mobile recharge process?
A: Yes, ShareTrip prioritizes the security and privacy of your information. Please refer to our privacy policy at https://sharetrip.net/privacy for details on how we handle user data and information.
Q9: What happens if there is an interruption or issue with the mobile operator during the recharge process?
A: ShareTrip does not guarantee uninterrupted service and is not liable for any interruptions or issues caused by mobile operators. If you face any problems, please contact our customer support for assistance.
1. How will the voucher work?
Buyers may only claim and redeem each voucher once. Once a voucher is fully claimed/redeemed, the same voucher cannot be used twice.
2. Where can I find different code formats?
The voucher code will be delivered over text/email.
3. How do I redeem my voucher?
To redeem your voucher, you need to visit each brand's outlet and provide your voucher which has been shared over text/email. Respective brands will deduct the discount automatically.
4. How do I Cancel the voucher?
Once the voucher order is placed and processed, the same cannot be canceled.
5. Can an expired Shopping voucher/voucher be exchanged for a valid voucher?
No, expired shopping vouchers/vouchers will not be exchanged.
6. Can the validity of a ShareTrip vouchers/voucher be increased?
No, voucher validity will not be extended under any circumstances
7. What is the validity of the ShareTrip vouchers purchased?
Validity differs based on the individual brands.
8. Can I change my delivery method after placing an order?
No, once your order is confirmed, you won’t be able to change to a different delivery method.
9. Can I change my shipping address once my parcel is ready for delivery?
No, once your order has been packed and is ready for delivery, you’ll not be able to opt to collect it at a different location/address.
10. When does the refund happen in case of a failed transaction?
Please Contact Us, Email: lifestyle@sharetrip.net, Phone: +880 9617 617617 WhatsApp: Message us
11. What is the process if the customer has not received the vouchers within the specified time frame via SMS or email?
If you have not received the ShareTrip vouchers then please send an email to our email at lifestyle@sharetrip.net or call the helpline at +880 9617 617617.
Q1: How do I use ShareTrip's Pay Bill feature?
A1: To pay your bills through ShareTrip, go to the Pay Bill feature. Select the type of bill you want to pay (electricity, water, gas, internet, etc.). Choose your preferred organization for the bill payment from a list that includes reputable options like DESCO, Dhaka WASA, Jalalabad Gas, Bakhrabad Gas, BTCL, and more. Make secure and hassle-free online payments through ST Pay or other available payment gateways within ShareTrip.
Q2: Can I access my payment history for bills on ShareTrip?
A2: Yes, you can easily view your payment history within the app. It provides a convenient overview of all your bill payment transactions in the “View Invoice” section.
Q3: What types of bills can I pay with ShareTrip's Pay Bill feature?
A3: ShareTrip allows you to pay various bills, including electricity, water, gas, internet, land tax, and more. A wide range of bill types is available to meet your specific needs.
Q4: Is it safe to pay bills through ShareTrip?
A4: Absolutely. ShareTrip ensures secure and hassle-free online payments through trusted gateways like ST Pay, VISA, AMEX, MasterCard, and more. Your transactions are conducted with the highest level of security.
Q5: Can I use different payment methods to pay my bills?
A5: Yes, ShareTrip offers the flexibility to use various payment methods, including ST Pay and other available gateways. You can choose the one that best suits your preferences.
Q6: What if I encounter issues while making a bill payment?
A6: If you face any difficulties or have questions while using the Pay Bill feature, you can contact our customer support (ask@sharetrip.net) for assistance. We're here to help you navigate through the process and address any concerns.
Q7: How does ShareTrip streamline my financial responsibilities with Pay Bill?
A7: ShareTrip's Pay Bill feature simplifies the entire bill payment process, making it hassle-free and efficient. You can manage all your bills in one place, access your payment history, and enjoy secure online payments. This feature ensures that you stay organized and never miss a bill payment, contributing to a more convenient and stress-free financial experience.
1. How will the voucher work?
Buyers may only claim and redeem each voucher once. Once a voucher is fully claimed/redeemed, the same voucher cannot be used twice.
2. Where can I find different code formats?
The voucher code will be delivered over text/email.
3. How do I redeem my voucher?
To redeem your voucher, you need to visit each brand's outlet and provide your voucher which has been shared over text/email. Respective brands will deduct the discount automatically.
4. How do I Cancel the voucher?
Once the voucher order is placed and processed, the same cannot be canceled.
5. Can an expired Shopping voucher/voucher be exchanged for a valid voucher?
No, expired shopping vouchers/vouchers will not be exchanged.
6. Can the validity of a ShareTrip vouchers/voucher be increased?
No, voucher validity will not be extended under any circumstances
7. What is the validity of the ShareTrip vouchers purchased?
Validity differs based on the individual brands.
8. Can I change my delivery method after placing an order?
No, once your order is confirmed, you won’t be able to change to a different delivery method.
9. Can I change my shipping address once my parcel is ready for delivery?
No, once your order has been packed and is ready for delivery, you’ll not be able to opt to collect it at a different location/address.
10. When does the refund happen in case of a failed transaction?
Please Contact Us, Email: lifestyle@sharetrip.net, Phone: +880 9617 617617 WhatsApp: Message us
11. What is the process if the customer has not received the vouchers within the specified time frame via SMS or email?
If you have not received the ShareTrip vouchers then please send an email to our email at lifestyle@sharetrip.net or call the helpline at +880 9617 617617.