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Protect your Baggage with Blue Ribbon Bags

What are the services of Blue Ribbon Bags?

Blue Ribbon Bags will track and expedite the return of your delayed baggage for 96 hours from the time your flight lands
You will receive automatic email updates whenever there is any change to the status of your mishandled bag.
One Service Agreement includes up to two checked in baggage at the airport, including last-minute gate check-ins.
Blue Ribbon Bags service covers every flight, on every airline, and everywhere in the world.
Each purchase is per person, per airline confirmation number, regardless of the number of connections.
You can purchase our service right up until the moment prior to your flight’s departure.
BRB service must be purchased prior to all flights within an inbound or outbound itinerary. Our service cannot be bought “mid-connection”.
A claim must be filed with your airline prior to reporting your mishandled bag to us.
Mishandled bags must be reported to us within 24 hours of your flight arrival.
No proof of baggage contents is required to receive our Satisfaction Guarantee Payment.
Payment is issued if your bag is not found within 96 hours (4 days) of your flight arrival.
Payments are guaranteed even if your bags are returned after the 96-hour service period.
Blue Ribbon Bags does not cover delivery. All bags will be considered returned to the passenger, and Blue Ribbon Bag's service will be considered rendered when as per the airline’s baggage system, the bag arrives at the airport on record with the passenger’s lost baggage claim with the airline.
Blue Ribbon Bags Service does not cover THEFT (of baggage or items within the bag). Any bag that the airline has reported having been on the flight/s that the passenger has taken will not qualify for service.
All bags will be considered returned to the passenger, and this service agreement will be considered fulfilled, per the terms and conditions of the Blue Ribbon Bags Service Agreement, when as per the airline’s lost baggage system, the bag arrives at the airport on record with the passenger’s lost baggage claim with the airline.

Service Satisfaction Guarantee Payment

If the Baggage Retrieval service is not successful and the Passenger's Mishandled Baggage is not returned, per these terms and conditions, within the Service Period, BRB shall pay the Passenger in accordance with the Service Satisfaction Guarantee Limit of Liability.

Service Agreement	Fees	Service Satisfaction Guarantee Limit of Liability
Bronze (Only for Domestic Routes)	BDT 95	BDT 19,000
Gold ( Only for International Routes)	BDT 330	BDT 66,000

What is the process to report missing baggage?

If your bag does not accompany you to your flight's end-point destination you must report it to the airline before reporting it to Blue Ribbon Bags. Undelivered bags must be reported to Blue Ribbon Bags within 24 hours of your flight landing. You may report the mishandled bag either by phone at +1 888-BAGGAGE (+1 888-224-4243-US) or +1 917-920-9699 (toll-free), or online at www.blueribbonbags.com/MbrFilingPassenger.