Introductions: Terms & Conditions (T&C) that follow in this article, as may be revised from time to time, are applicable to all our services available online or offline. These terms and conditions are applicable to the services we provide for personal, non-commercial use of our services. These T&C will not be applicable to our relationship with other commercial service providers (B2B) that we have an affiliation with.
Refund Modality: The company will refund the money exactly the way it was received. The Refund process will be the same as per the Payment modality. However, claiming refunds for any purchases made through MFS (Mobile Financial Services) e.g. Bkash, Nagad, Rocket etc will incur a service/cash-out charge which has to be borne by the customer. The charge amount will vary according to the MFS availed during the purchase.
Fare Difference: Ticket issuance may take 24-48 hours. During this period, the tickets will remain in the booking state, and the airline may change the fare if the ticket has not yet been issued. Should the fare change, the customer will be responsible for paying the fare difference.
Auto Refund & Auto Void: Terms & Conditions
ShareTrip customers can now claim Refund and Void automatically from App/Web
- An airline refund charge will be applicable.
- ST Convenience will be applicable.
- The refund may take upto 4-6 weeks from the date of applying for an auto refund.
- The company will refund the money exactly the way it was received. The Refund process will be the same as per the Payment modality.
- However, claiming refunds for any purchases made through MFS (Mobile Financial Services) e.g. Bkash, Nagad, Rocket etc will incur a service/cash-out charge which has to be borne by the customer. The charge amount will vary according to the MFS availed during the purchase.
- Refund applicable only on refundable travel services.
- Refund modality will be as per the carrier, airlines, hotel, vendor, and service provider.
- If the flight is within 24 hours of the refund application, a no-show charge will be applicable.
- Payment void will not be applicable for flights on the same calendar date.
- Payment void will not be applicable on Low-Cost Carrier flights like Jazeera Airways, Air Arabia, Air Asia, Indigo, SpiceJet etc.
- Payment void will be made exactly the same way it was received.
- Payment void may take upto 72 hours.
Important: Due to Covid-19, Airline has the authority to cancel and/or reschedule the flight at any time. The destination you’re travelling to might be under the Covid-19 travel restriction. Please check health advisories before you travel. In case of cancellation/reschedule airline policy and ST convenience fee will be applicable.
Currently, we are handling large volumes of inquiries and therefore may take longer than usual to respond.
Use of the Services: As a condition of using our services, you attest that you are at least 18 years of age. You intend to use our services in accordance with these terms and conditions and you will only book services from us with true and accurate information. If you book services for any other person except you, you are responsible for informing that person about our terms and conditions.
Deleting your ShareTrip Account:
Users can delete their accounts at any time through the Profile>Manage Data>Delete Account in the ShareTrip app. If you submit a request to delete your account, it will be completely deleted within 72 hours.
In case of deleting data collected from social media platforms such as facebook, users have to delete data through their facebook account. For more details, user’s can visit this link.
Deleting your account will erase all associated information, including your Booking history, Favourite Guestlist, Saved Cards, Trip Coins, and so on.
You can re-register using the same email address and phone number. However, you will be registered as a new user, and your previous existing user data will be deleted.
ST Convenience fee: It is the charge that the customer needs to pay for the support, convenience and service that he/she is availing from the online platforms.
Online EMI Charge: Online EMI Charges are non-refundable
Flight:
Clients can book tickets all over the world using our state-of-the-art app and website. The client can use any local or international debit or credit card to pay for the flight after booking from the Website or App.
For LCC flights, users must upload a copy of their valid passport, visa & other necessary documents while issuing the tickets to avoid cancellation from the respective Airlines.
(For example Indigo Airlines, Salam Air etc.)
The refund amount will be disbursed after deducting the ShareTrip service fee. Please note that it takes a minimum of 10-12 bank working weeks to complete the refund process. This is not applicable for non-refundable tickets.
* ShareTrip convenience fee is non-refundable for online purchases.
*Ancillary services (Baggage Protection/Travel Shield (Refund-Guard & Travel Insurance)/TripAdd/TripOn) are non-refundable.
* In case of cancellation of Bangladesh Biman Airlines flight, the refund will be processed within a minimum of 12 bank working weeks as per airlines policy.
* For Saudia Airlines flights, the refund will be processed within a minimum of 12 bank working weeks as per airlines policy.
* In the case of Air India half portion flight refund, the refund will be processed within a minimum of 12 bank working weeks as per airlines policy.
* In case of changing the date of your flight, we first look into that particular airline's policy.
* Cancellation and refund policies differ from airline to airline.
* For cancellation by Airline, ShareTrip will not charge any additional fees. For voluntary cancellation charges are applicable and given below (effective from 11th January 2023)
Domestic flights
Type of Service | Airline Charge | ST Service Charge |
Refund | As per airlines policy | BDT 300 (Adult) BDT 300 (Child) BDT 0 (Infant) |
Re-issue | As per airlines policy | BDT 200 (Adult) BDT 200 (Child) BDT 0 (Infant) |
VOID | As per airlines policy | BDT 300 (Adult) BDT 300 (Child) BDT 0 (Infant) |
Airlines policy wise charges
Biman Bangladesh Airlines
Refund | Re-issue | Remarks | ||
Before 24 Hours of Flight Departure | After the flight departure or no-show | Before 24 Hours of Flight | After the flight departure or no-show | For Child fare 75% of applicable charges.
Infant: No fee |
BDT 1,500 | BDT 2,000 | BDT 1,000 | BDT 1,500 | |
Other Airlines
Refund | Before 24 Hours of Flight Departure | After the flight departure or no-show | Within 6 hours of departure | After the flight departure or no-show |
Air Astra | BDT 1,500 | BDT 1,800 | BDT 1,800 | BDT 2,000 |
NOVOAIR | BDT 1,500 | BDT 2,000 | BDT 2,000 | N/A |
US-Bangla Airlines | BDT 1,500 | BDT 1,800 | BDT 1,800 | BDT 2,000 |
Other Airlines
Re-issue | Before 24 Hours of Flight Departure | After the flight departure or no-show | Within 6 hours of departure | After the flight departure or no-show |
Air Astra | BDT 1,000 | BDT 1,500 | BDT 1,500 | BDT1,800 |
NOVOAIR | BDT 1,200 | BDT 1,500 | BDT 2,000 | N/A |
US-Bangla Airlines | BDT 1,000 | BDT 1,500 | BDT 1,500 | BDT 1,800 |
International Flights
Type of Service | Airline Charge | ST Service Charge |
Refund | As per Airline Policy | BDT 1,500 (Adult) |
Re-issue | As per Airline Policy | BDT 500 (Adult) BDT 0 (Infant) |
VOID | As per Airline Policy | BDT 1000 (Adult) |
* For cancellations and refunds, we always follow the airline's refund policy. The airline solely holds the right to change any policy. ShareTrip has no control over the airline's policy.
* For any refund/cancellation/date change-related queries kindly email us at flight@sharetrip.net. Any service of the following will only be processed after receiving approval from clients end.
* If airlines increase the fare of a ticket during the booking period, a client has to pay the additional amount, else we will refund the paid amount.
* In case of date change/re-issue of the ticket for a child who will be crossing the child age to adult (as per airline policy) in the new travel date, a new charge of the ticket will be the difference of airfare, plus a date change fee of an adult along with any other charges applicable as per airline policy.
* International check-in counters close 1.5 hours before flight time & domestic counters close 1 hour before the flight time.
Void
A "void" refers to the cancellation of a ticket on the same calendar date it was issued or purchased. When you void a ticket, you can cancel it by paying ShareTrip charges without incurring any additional charges from the airline. A ticket can only be voided on the same calendar day of purchase/issuance by some specific airlines (excluding Low Cost Carriers).
Refund
When you buy a ticket and later decide to cancel it after the date of purchase has passed, this cancellation is treated as a refund process. There are two types of refund: voluntary refund and involuntary refund.
In a voluntary refund request, you'll be subject to a refund charge imposed by the airline. In contrast, with an involuntary refund, you'll receive a full refund because the airline authorities have initiated changes in their plans, canceled the flight, or faced technical difficulties. However, the airline reserves the right to deny refunds for flight cancellations or delays caused by circumstances beyond their control. These circumstances include, but are not limited to, weather conditions, natural disasters, strikes, security threats, or any other unforeseen events that affect the safety and operation of the flight.
Re-issue
When you purchase a ticket and subsequently wish to make changes, such as altering the flight time or even changing the date, your request is categorised as a re-issue. During this request, you will be subject to a re-issue charge, in addition to any fare difference (if exists) for the new flight you choose to book.
Successive Refund
When you have multiple passengers in a single PNR and you request a refund for a specific passenger within that PNR, it's termed as a successive refund. Once the refund for that particular passenger is processed, the entire PNR becomes eligible for successive refunds, allowing you to claim refunds for the other passengers included in the same PNR. Without successive refund, other passengers will not be eligible for refund if they wish to claim in future.
Successive Re-issue
When you have multiple passengers in a single PNR and you request make any changes for a specific passenger (change of name, date or any information) within that PNR, it's termed as a successive re-issue. Once the re-issue for that particular passenger is processed, the entire PNR is treated at successive re-issue, allowing you to make changes for the other passengers included in the same PNR. Without successive re-issue, other passengers will not be eligible to make any changes.
Important Notice! One-way & Round Trip flight ticket issuance
1. Please upload the accurate & proper Passport and Visa copy.
2. When purchasing ticket from ShareTrip, it is mandatory to upload copy of your passport and visa. Failure to provide the required documents will result in cancellation of your booking by ShareTrip. ShareTrip reserves the right to cancel any booking if the necessary documents are not received within the stipulated time frame.
3. Please provide the Surname and Given Name accurately as per your Passport. After ticket issuance, name change is not possible.
4.Please check the Country Restriction and Airline Policy before purchasing any instant ticket, i.e., whether a transit visa or an airport transit visa is required based on the passengers' nationality.
5. Please check the Airline Fare rules - Refundable or Non-refundable & Changeable/Non-changeable before any instant ticket purchase.
6. ShareTrip will not be liable for any improper/Fake document submission by the agent or the passenger which may cause deportation or offload by the concerned airline or the arrival airports.
7. After instant ticket purchase, ShareTrip will not be liable for any passenger mistake regarding Name/Documents/Fare policy/Airline policy/Country restriction.
8. Passport validity should be over 6 months from the travel date. ShareTrip will not be liable if pax are unable to travel due to Passport validity issue.
9. In case of Long Pax name, Use short form of Given Name and full form of Surname.
10. In case of Single name passenger, for Biman or Sri Lankan Air- mandatory given name should be - FNU and surname will be the Pax single name as per Passport. For Saudi Airlines, if pax has single name on Passport then Booking should be made as per visa.
ShareTrip does not issue one-way tickets for Air India and Saudi Airlines (labour tickets). We also do not issue any labour tickets to Malaysia & Middle Eastern Countries.
After payment, your e-ticket will get issued and be sent via email within 24 Hrs during Working Days & 48 Hrs during holidays & Weekends.
Seat selections, once purchased, are non-refundable and non-transferable. The VOID option for your PNR becomes invalid after you pick your seats. Changes to similar seats on the same flight are allowed, subject to airline options. Note that emergency exit seats have specific eligibility criteria. No refunds are provided for seat selections.
There is no seat selection option for infants.
Combo Fare
- By booking a Combo Fare, which combines flights from different airlines into one itinerary, you agree that each flight is subject to the individual airline's terms and conditions.
- If any flight in the Combo Fare fails to book or be issued, it will be handled separately, with voids, refunds, and reissues processed according to the specific airline's policies.
- Flight rates can be changed as per the airlines’ policy and depending on availability.
- Each airline is independently responsible for their flights, and any changes or cancellations must be addressed with the respective airline.
- Any kind of Refund, Cancellation and/or date change requests will follow the standard airline and ShareTrip’s policy along with ShareTrip’s convenience fee.
- ShareTrip users will be eligible to avail the combo fare on all domestic & selected international air tickets purchased through the ShareTrip App or website (www.sharetrip.net) during the campaign period.
- ShareTrip will not be liable for issues arising from combining flights from different airlines.
- We recommend purchasing travel insurance to cover any unforeseen events.
- Any changes must be made through ShareTrip where the Combo Fare was purchased.
- ShareTrip will not be liable for any issues arising at the airport related to immigration clearance or at the boarding pass gate from combining flights from different airlines.
Singapore Airlines TripOns:
- The Tours with mandated with Singapore Airlines are non-refunadable.
- For transit flights, to enjoy TripOn service of choice, a Singapore Visa needs to be ensured.
Special Note: As per Biman Bangladesh Airlines’ Policy - Please note that for Umrah visa travel, the ticket must be issued under RBD codes U, A, D, or C, as per BG's conditions. Without this adherence, the passenger will not be permitted to travel using the Umrah visa.
Routes are- JED, MED, RUH & DMM
Hotel:
ShareTrip provides various types of accommodation services. This includes hotels, hostels, serviced apartments, B&Bs, rooms for rent, cottages, etc. By making a booking through ShareTrip, you accept the following hotel's terms and conditions.
The information that you see on our website is the information provided by our suppliers and hoteliers. The hotelier can change the rent of their hotel anytime. Although we try to verify each and every piece of information, we cannot be held responsible if any misinformation is given by the suppliers or hoteliers. If you find rooms in a hotel on another website and not ShareTrip, that means we do not have access to the other rooms as hoteliers usually use more than one platform to rent their property.
The ratings shown on our website are based on customer reviews provided to us by our suppliers, which may be updated or changed from time to time.
ShareTrip reserves the right to cancel a confirmed or booked hotel reservation, for any illegal use of our platform. The illegal use of our platform includes reselling and providing misinformation.
For any refund/cancellation/date change related queries kindly email us at strooms@sharetrip.net for domestic hotels or vacation@sharetrip.net for international hotels.
In rare cases, we can also cancel the booking if the hotel is out of rooms, but you are still able to book the hotel. We will refund you the charged amount in those cases.
Be sure to let the Accommodation know any special requests or requirements you have at check-in. We cannot guarantee to provide extra requirements after booking confirmation, it will depend on the hotelier to provide that extra service or not.
It is your responsibility to check before the booking if the hotel is refundable or not. If the hotel is refundable, the customer will get the refund within 7-10 working days (Depending on the specific hotel and bank policy).
Holiday:
Package rates are valid as per our mentioned validity dates and for the room category specified. Should the period of stay or room type change, the above rates will not be valid. Hotel rates are not valid during trade fairs, exhibitions, and special events. A surcharge will be levied in those cases.
No amendment (name changes, date changes, hotel change etc) will be done once the booking is confirmed.
Your Confirmation of any of our holiday plans will ensure that you have read the following Cancelation policy thoroughly and accepted it.
For any refund/cancellation/date change related queries kindly email us at vacation@sharetrip.net
Refund Policy -
15 days prior to the Travel Date - 50 % of Total Holiday Cost.
10 days prior to the Travel Date - 75 % of Total Holiday Cost.
05 days prior to the Travel Date - 100% of Holiday Cost will be Non-Refundable.
The customer will receive the refund within 7–10 working days, subject to the specific policies of the services.
Visa:
ShareTrip process visa for all popular destinations worldwide. For places where the submission has to be by the individuals, we only process the papers for the client. The client shall have to face embassy interviews by themselves if needed. We also do not provide any assurance of getting a visa, as that depends solely on the embassy. In order to have a higher chance of getting a visa, clients are suggested to-
- Provide accurate documents to us.
- Share only true information.
- Not hide any information.
Passport should have at least 6 months validity before applying for a visa. The customer will be responsible for checking the passport validity before applying.
Visa fee & Service Charges: ShareTrip Service charge and Processing fee BDT 4,500 in total for UK, USA, Canada, Australia, New Zealand and Schengen visa processing.
Visa fees and our service charges are strictly not refundable even if the client does not get the visa.Mobile Recharge:
1. Service Description:
ShareTrip's Mobile Recharge feature allows registered users to recharge their prepaid or postpaid mobile plans using various payment methods.
2. Eligibility:
To use this service, users must have a registered ShareTrip account.
3. Payment Terms:
Users can pay for mobile recharge using accepted payment methods as displayed during the transaction. Transaction fees, if any, will be viewable before payment.
4. Recharge Process:
Mobile recharge transactions are typically processed instantly. However, delays may occur depending on the operator's processing times.
5. Refund Policy:
In the event of a failed mobile recharge, users can request a refund. Refund requests should be made to our customer support team. The customer will receive the refund within 7–10 working days, subject to the specific policies of the services.
6. Service Limits:
Currently, minimum recharge amount per transaction is 20 TK and maximum is 1000 TK
7. Support and Contact Information:
For assistance or inquiries regarding the Mobile Recharge feature, please contact our customer support team at ask@sharetrip.com.
8. Privacy Policy:
Our privacy policy regarding user data and information can be found at https://sharetrip.net/privacy
9. Disclaimers:
ShareTrip does not guarantee uninterrupted service and is not liable for any interruptions or issues caused by mobile operators.
Important Notes on Transit or Airport Transit Visa
Millions of people travel to different destinations every year. Unfortunately, not all flights can be completed in one journey without stopping somewhere along the way. For this reason, most countries issue transit visas to help travelers who will only be transiting in that specific country for a few hours before moving on to their destination.
What is a Transit Visa?
A transit visa is a travel document that permits you to pass through another country until you reach your destination. For example, if you are traveling from South Asia (Bangladesh, India, Nepal, etc.) to the US but need to stop in the Schengen Zone to continue your flight to the US, you require a transit visa for the Schengen Area.
London (Heathrow) has the Direct Airside Transit Visa (DATV). While most flyers transiting through London require a DATV, exemptions exist for travelers bound for the US, Canada, Australia, or Japan with valid visas. However, changing airports from Heathrow to Gatwick en route to the West Indies necessitates a transit visa.
A US visa is mandatory for flights overflying the US en route to Canada and vice versa for flights for most international nationalities.
Transit visas are short-term and usually not required for everyone. That is why you must contact an embassy, consulate, or airline before you travel to see if you need one.
What is the Transit Zone?
The transit zone is a designated area within an international airport where you can stay until your flight to your destination is ready to board. Transit zones allow you to wait in the airport without going through immigration if you don’t leave the airport.
Do I Need a Transit Visa If I Leave the Transit Zone?
Yes, you need a transit visa if you leave the transit area. However, nationals from specific countries (Iran, Syria, Guinea, etc.) will need a transit visa regardless of whether they leave the transit area.
Difference Between Transit and Transfer Passenger
As a transit passenger, you will continue your journey on the same aircraft. As a transfer passenger, you will continue your flight in another aircraft or airline. Usually, for transfers, you must check in again at the airport.
Important: You need to check with your airline whether you need a visa when transferring during your flight.
Difference Between Direct, Connecting, and Non-Stop Flights
There is a significant difference between a direct, connecting, and non-stop flight:
- A direct flight follows a route from point A to point B without changing flight numbers but may stop to pick up new passengers.
- A connecting flight follows a route from point A to point B with a stop in point C (in this case, you will need a transit visa).
- A non-stop flight follows a route from point A to point B without stopping or transiting in point C.
Paybill:
By using ShareTrip's Pay Bill feature, you agree to the following terms and conditions:
Bill Payment Responsibility: It is your responsibility to ensure that all bill payment details, including the biller organization and amount, are accurately entered in the application. ShareTrip is not liable for any discrepancies or errors in bill payments caused by incorrect information provided by the user.
Payment Confirmation: After making a bill payment, you will receive a confirmation of the transaction. It is the user 's responsibility to verify the accuracy of this confirmation. If you do not receive a confirmation or if there is an error in the confirmation, please contact our customer support promptly.
Bill Payment Eligibility: ShareTrip's Pay Bill feature allows you to pay various types of bills, including electricity, water, gas, internet, land tax, and more. However, the availability of specific billers may vary. Ensure that the biller you intend to pay is included in the available options.
Payment Methods: You can make secure payments through ShareTrip's Pay Bill feature using ST Pay or other available payment gateways. It is your responsibility to choose a payment method that is suitable and secure for your transactions.
Payment Security: ShareTrip ensures a high level of security for online payments. However, you must take precautions to protect your account and personal information. Do not share your account details, passwords, or sensitive information with others.
Payment History: The Pay Bill feature provides access to your payment history, offering a convenient overview of your transactions. This history is available within the ShareTrip application.
Refund and Cancellation: Refunds and cancellations for bill payments are subject to the policies of the specific biller organization. ShareTrip is not responsible for refund or cancellation requests. You should contact the respective biller organization for any such inquiries.
Technical Issues: In the event of technical difficulties while making a bill payment, please contact our customer support for assistance. ShareTrip will strive to resolve the issue as promptly as possible.
Responsible Usage: You are expected to use the Pay Bill feature responsibly. Any misuse or fraudulent activity may result in the suspension or termination of your ShareTrip account.
Modifications to Service: ShareTrip reserves the right to modify or discontinue the Pay Bill feature at any time without prior notice. Any changes to the service will be effective immediately upon being posted on the application.
Liability: ShareTrip is not liable for any losses or damages, including but not limited to financial losses or bill payment errors, incurred due to the use of the Pay Bill feature.
Contact Us: If you have any questions, or concerns, or require assistance related to the Pay Bill feature, please contact our customer support at +880 9617 617617
Shop & Voucher:
1. Interpretation
1.1 In these Conditions:
- "Buyer" refers to the individual purchasing Goods on the Platform.
- “Partner” is a seller utilizing the Platform and/or Services to sell Goods to Buyers, including Third-Party Vendors. ShareTrip may also act as a “Seller” for selected Goods.
- “Third-Party Vendor” is a seller using the Platform and/or Services to sell Goods to Buyers, excluding ShareTrip.
- "Goods" (or "product") includes goods available for sale on the Platform, comprising any installment of the goods or any related parts.
- “Services” encompass the use of any services, information, and functions provided by ShareTrip on the Platform.
- “Platform” is the www.sharetrip.net website and/or the ShareTrip mobile application.
- “ShareTrip” is ShareTrip Limited, a company incorporated in Bangladesh, with its registered address at JCX Business Tower, Level: 8, Bashundhara R/A, Dhaka, Bangladesh.
- “ShareTrip Terms and Conditions” refer to these Terms and Conditions of Sale and all other terms, conditions, and policies related to the use of the Platform and/or the Services.
- "Conditions" denote these Terms and Conditions of Sale.
- "Contract" is the agreement formed when a Partner accepts the order placed by the Buyer on the Platform for the purchase of Goods.
- "Writing" includes electronic mail and any comparable means of communication.
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted, or extended at the relevant time.
1.3 Any references to “ShareTrip” in these Conditions encompass ShareTrip’s actions, both as a Seller in its own right and/or as the operator of the Platform and/or as the agent of Third-Party Vendors acting as Partners in respect of each Contract.
1.4 The headings in these Conditions are for convenience only and shall not affect the interpretation of any terms and conditions.
2. Basis of the Contract
2.1 The Platform serves as a venue and opportunity for the transaction of Goods between the Buyer and the Seller, collectively referred to as the "Parties." The identity of the Seller, whether ShareTrip or a Third-Party Vendor, for a specific Goods listing on the Platform may be indicated on the App/webpage showcasing such Goods.
2.2 In cases where the Buyer has initiated an order on the Platform to purchase Goods from a Third-Party Vendor, and the said Third-Party Vendor has accepted the order, it establishes a Contract directly between the Buyer and the Third-Party Vendor. In such instances, ShareTrip is not a party to this Contract or any other agreements between the Buyer and the Third-Party Vendor, assuming no obligations in connection with these Contracts. The Parties involved in these contracts are solely responsible for the agreement, Goods listing, purchase warranty, and related matters.
2.3 Information presented on the Platform regarding Goods supply, including photographs, drawings, and data about delivery extent, appearance, performance, dimensions, weight, consumption of operating materials, and operating costs, provided by Third-Party Vendors through any medium, is non-binding and for informational purposes only. By entering into the Contract, the Buyer acknowledges that they do not rely on such representations or information and waives any claims based on them.
2.4 While the Seller strives for an accurate Goods description, neither ShareTrip nor the Seller guarantees the accuracy, currentness, or error-free nature of such descriptions. If the Goods received by the Buyer substantially differ from the described Goods on the Platform, and those initially ordered, Clause 7 of these Conditions will be applicable.
2.5 Any typographical, clerical, or other errors or omissions in quotations, invoices, or other documents or information issued or published by ShareTrip on the Platform are subject to correction without imposing any liability on the part of ShareTrip.
3. Orders and Specifications
3.1 The purchase of Goods by the Buyer is facilitated by completing the order form on the Platform, and the Buyer is accountable for ensuring the accuracy of the order. Seller acceptance of all orders is at their sole discretion. Each accepted order establishes a distinct Contract, considered irrevocable and unconditional upon transmission through the Platform. ShareTrip has the right (though not an obligation) to process such orders without additional consent from the Buyer. Nonetheless, the Buyer may request order cancellation or modification, which ShareTrip will make a commercially reasonable effort to accommodate, though not obligated to do so.
3.2 The acceptance of an order and the formation of the Contract between the Buyer and the Seller occur when ShareTrip issues confirmation of dispatch of the Goods to the Buyer. ShareTrip retains the right to refuse or cancel any order without providing reasons to the Buyer before issuing confirmation of dispatch. ShareTrip is also entitled to request the Buyer to provide contact and verification information, including address and contact numbers, prior to confirming dispatch.
3.3 The Buyer cannot modify or cancel a concluded Contract without prior written consent from ShareTrip. Any such modification or cancellation requires the Buyer to indemnify ShareTrip fully against all losses, including loss of profit, costs (including labor and materials), damages, charges, and expenses incurred by ShareTrip due to the modification or cancellation, as applicable.
4. Price
4.1 The cost of the Goods will be the amount indicated on the Platform when the Buyer completes the order form. This price encompasses any applicable sales tax, service tax, value-added tax, or similar tax that the Buyer is responsible for paying, excluding the delivery fee.
4.2 If there is an incorrect pricing of a Goods on the Platform, the Seller retains the right to cancel the Contract. In such a scenario, the Buyer will receive notification of the cancellation through email or the ShareTrip mobile application. The Seller reserves the right to terminate the Contract, even if the Goods have been dispatched, are in transit, or if payment has already been charged to the Buyer.
5. Terms of Payment
5.1 The Buyer has the option to utilize various payment methods available on the Platform. Actual payment occurs only when the Seller accepts the Buyer’s order, marking the formation of a Contract. All payments are directed to ShareTrip, either as the recipient in its own capacity or as an agent for the Seller (in cases where the Seller is a Third-Party Vendor). The Buyer acknowledges that ShareTrip is authorized to collect payments on behalf of Third-Party Vendors.
5.2 At ShareTrip, we prioritize the security of every credit/debit card, mobile financial service (MFS), or wallet transaction. Our platform implements robust security protocols to ensure a secure payment experience. Before using the service and authorizing payments, please review these Payment Terms.
5.3 Purchase Transparency: When making a purchase on ShareTrip, you can review all order details and associated costs before proceeding to the payment page. Our commitment is to provide transparency, and there are no hidden charges that will be added to your invoice after the purchase.
6. Shipping & Delivery
6.1 After placing an order, the seller will have 24-48 hours to pack it. Once packed, the order will be ready for delivery. Within Dhaka City, delivery may take 3 to 5 working days, while outside Dhaka, it may take 9-15 days.
6.2 The delivery charges are as per the partner's policy.
Please note that the delivery charge may vary based on the weight, model of the product, logistic partner assigned, and/or the specific location. Delivery might be delayed due to force majeure events which include, but are not limited to, political unrest, political event, national/public holidays, etc.
7. Return, Refund, and Replacement Guidelines
7.1 Circumstances for Return:
7.1.1 Request a return for purchased Goods in the following scenarios:
- Defective or damaged Goods upon delivery.
- Fashion items that do not fit (excluding overseas Sellers).
- Significant disparities between delivered Goods and the Seller's provided description.
- Non-compliance with agreed specifications (e.g., incorrect size, color) as per the order.
- Any other conditions specified by the Seller on the Platform.
7.2 Additional Return Terms:
The return process for Purchased Goods may include supplementary terms and conditions specified by ShareTrip on the Platform.
7.3 Queries and Complaints:
If you have inquiries or concerns:
- Contact the Seller directly through the Platform.
- Reach out to ShareTrip using the "Contact Us" page on the Platform.
7.4 Dispute Resolution:
Should negotiation with the Seller prove unsuccessful, ShareTrip reserves the right to propose and implement a resolution at its discretion.
8. Termination
8.1 Buyer-initiated Termination:
8.1.1 The Buyer has the option to terminate the Contract before Goods are dispatched by sending written notice to the ShareTrip platform. Once Goods have been dispatched, termination by the Buyer is not applicable; however, the Buyer may proceed with the return process outlined in Clause 7 of these Conditions.
8.2 Seller or ShareTrip Termination:
8.2.1 The Seller, or ShareTrip acting on behalf of a Third-Party Vendor, reserves the right to take immediate actions and provide notice to the Buyer, without prejudice to termination rights mentioned elsewhere in these Conditions. Such actions may include:
- Suspending further delivery to the Buyer.
- Halting Goods in transit.
- Terminating the Contract.
8.2.2 Grounds for termination may include:
- Unavailability of Goods under the Contract for any reason.
- Mispricing of Goods under the Contract on the Platform.
10. Warranties and Remedies
10.1 No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Goods supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to ShareTrip.
10.2 Any description given of the Goods is given by way of identification only and the use of such description shall not constitute a sale by description.
10.3 ShareTrip binds itself only to deliver Goods in accordance with the general description under which they were sold, whether or not any special or particular description shall have been given or shall be implied by law. Any such special or particular description shall be taken only as the expression of ShareTrip's opinion in that behalf. ShareTrip is not liable for any such special or particular description which may have been provided by Third-Party Vendors through. ShareTrip does not give any warranty as to the quality state condition or fitness of the Goods.
10.4 ShareTrip shall be under no liability for the following measures and actions taken by the Buyer or third parties and the consequences thereof: improper remedy of defects, alteration of the Goods without the prior agreement of ShareTrip, addition and insertion of parts, in particular of spare parts which do not come from ShareTrip.
10.5 ShareTrip shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or commissioning by the Buyer or third parties, fair wear and tear, willful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/electronic or electric influences, failure to follow ShareTrip's instructions (whether oral or in writing) misuse or alteration or repair of the Goods without ShareTrip's approval.
10.6 ShareTrip is not liable for any loss, damage or liability of any kind suffered by any third party directly or indirectly caused by repairs or remedial work carried out without ShareTrip’s prior written approval and the Buyer shall indemnify ShareTrip against each loss, liability and cost arising out of such claims.
10.7 ShareTrip shall be under no liability under the above warranty (or any other warranty condition or guarantee) if the total price for the Goods has not been paid in cleared funds by the due date for payment.
10.8 ShareTrip shall be under no liability whatsoever in respect of any defect in the Goods arising after the expiry of the Warranty Period.
10.9 Where there is any defect in the quality or condition of the Goods or where the Goods fail to correspond with specification, the Buyer may apply to return the defective and/or damaged Goods to ShareTrip or the Seller in exchange for a replacement or a refund in accordance with Sellers’s and/or ShareTrip’s Return Policy (if any).
10.10 ShareTrip serves solely as a platform for selling the product and is not liable for warranty claims or related services. Warranty claims are entirely managed by the manufacturer or service provider and their decision will be final as per their policy.
11. Liability
11.1 In no event shall ShareTrip be liable for loss of profit or goodwill, loss of production or revenue or any type of special indirect or consequential loss whatsoever (including loss or damage suffered by the Buyer as a result of an action brought by a third party) even if such loss were reasonably foreseeable or if ShareTrip had been advised by the Buyer of the possibility of incurring the same.
11.2 Notwithstanding any other provision of these Conditions, the Seller’s maximum cumulative liability to a Buyer or to any other party for all losses under, arising out of or relating to the sale of Goods under each Contract, shall not exceed the sums that the Buyer paid to the Seller under such Contract.
11.3 If a number of events give rise substantially to the same loss they shall be regarded as giving rise to only one claim under these Conditions.
11.4 No action shall be brought against ShareTrip later than 3 months after the date a Buyer became aware of the circumstances giving rise to a claim or the date when he/ she / it ought reasonably to have become aware, and in any event, no later than 3 months after the end of the Warranty Period.
12. General
12.1 Force Majeure: ShareTrip and the Seller shall not be held liable for non-performance, errors, interruptions, or delays in fulfilling obligations under these Conditions due, in whole or in part, directly or indirectly, to events or failures beyond ShareTrip's or the Seller’s reasonable control.
12.2 Communication: Any required or permitted notices between parties under these Conditions shall be in writing. For ShareTrip, it should be directed to its registered office or principal place of business. For the Buyer, it should be sent to the address specified in the relevant order, the Buyer's provided email address, or through the ShareTrip mobile application.
12.3 Incoterms Interpretation: Terms or expressions defined by the International Commercial Terms published by the International Chamber of Commerce will hold the same meaning in these Conditions. In case of conflict between Incoterms and these Conditions, the latter shall prevail.
12.4 Waiver and Enforcement: No waiver by ShareTrip of any breach shall be deemed a waiver of subsequent breaches. ShareTrip's failure to enforce these Conditions does not constitute a waiver, and such failure does not impact ShareTrip’s right to enforce these Conditions later.
12.5 Severability: If any provision is deemed illegal, invalid, or unenforceable, it shall not affect the validity of other provisions. The remaining provisions shall remain in effect.
12.6 Third-Party Rights: No third party, including employees, agents, or representatives, has the right to enforce any terms of the Contract without express prior written agreement referring to Clause 3.3 of these Conditions.
12.7 Governing Law: The Contract is governed by the laws of Malaysia.
12.8 Dispute Resolution: For Contracts with Third-Party Vendors, the Buyer must exhaust legal avenues against the Vendor before bringing a claim against ShareTrip. Disputes shall be settled through arbitration under the Rules for Arbitration of the Asian International Arbitration Centre (AIAC) in Kuala Lumpur. ShareTrip may initiate court proceedings for intellectual property protection or breach.
12.9 Variations to Conditions: ShareTrip may modify these Conditions with notice through the Platform. Continued use of the Platform after the specified date implies acceptance. Non-acceptance requires termination of these Terms and Conditions.
12.10 Correction of Errors: Typographical, clerical, or other errors on the Seller’s part are subject to correction without liability.
12.11 Language Versions: In case of any language disparities, the English language version of these Conditions governs and takes precedence over any Foreign Language Version.
12.12 Entire Agreement: These Conditions constitute the entire agreement, superseding all prior understandings and agreements between the Buyer and the Seller.
12.13 Delegation of Functions: ShareTrip reserves the right to delegate or subcontract functions and may engage service providers, subcontractors, and/or agents as deemed appropriate.
Terms of Service: TripCoins
Introductory
PLEASE ENSURE THAT YOU READ AND UNDERSTAND THE FOLLOWING TERMS AND CONDITIONS FOR TRIPCOINS IN ORDER TO BE ENTITLED AND AVAIL VARIOUS OFFERS, DISCOUNTS, PRIVILEGES (LOYALTY BENEFITS) FOR USING SHARETRIP APPLICATION AND WEBSITE.
Eligibility
In order to participate as a Program Member (defined below) in the Program, you must have an active account in ShareTrip Application and therefore must comply with the requirements of such account as contained in the general terms and conditions.
You cannot share memberships or have multiple memberships and also cannot transfer, merge or otherwise delegate any Coin you may earn.
Earning Coins
For a successful online transaction (Digital Payment), you will earn 0.1% of Base Fare BDT when using ShareTrip services (Flight/Hotel/Visa).
Coins are earned at the time an eligible ShareTrip service (Flight/Hotel/Visa) transaction is processed by ShareTrip against your payment method for the successful online transaction.
Coins you have earned cannot be converted into cash value.
Redeemable Coins and Level Coins are earned concurrently, however, there may be some actions or other types of transactions that only accrue one type of Coin and will be subject to any additional terms set forth in such promotional offer.
Redemption of Earned Coins in Purchasing Deals
The Earned Coins can be redeemed by using the same for purchasing any service (Flight/Hotel/Visa) offered by ShareTrip from time to time.
While booking a ShareTrip service, you can redeem .
Unused Earned Coins will expire after three months from the date of earning.
There is a flat limit on every purchase, meaning you can only redeem 0.1% of your trip coins.
Validity and Expiration of TripCoin
Coins will expire and reset to a new number every three-month.
Coins are non-transferrable and expire every three month
Program Changes and Termination
ShareTrip reserve the right to change or terminate the Program, or any part thereof, at any time without notice and without further obligations to Program Members, including, but not limited to modifications which: a) govern how Coins are earned on and after the date of change; or b) change the value of rewards.
No Coins will be earned or redeemed after the effective date of termination. Any and all changes and/or amendments to these Program Terms will become binding upon all members immediately.
Interpretation of Program Terms
All interpretations of these Program Terms will be at ShareTrip’s sole discretion and ShareTrip’s decisions will be final.
Online EMI
- Only Flight tickets and Shop products purchased are eligible for Online EMI.
- The EMI facility can be availed when the payable amount is equal to or exceeds BDT 5,000.
- To access the EMI facility, only eligible credit cards from selected banks must be used.
- Depending on your card-issuing bank, you can choose a tenure of up to 24 months.
- The instalment may take 5-7 working days to appear on your credit card, depending on your bank.
- If you submit an EMI application before one or two days of your billing or statement generation date, please be aware that there's a high chance the EMI might not be reflected.
- The bank may reject the EMI if it deems you ineligible for the instalment plan.
- The entire amount will be temporarily blocked upon completing the transaction until all instalment repayments are finalized.
- Depending on the chosen tenure, a minimal non-refundable service fee, known as the Convenience Fee, may apply.
- ShareTrip will adhere to the policy of the bank or payment service provider to address and resolve any issues.
Prohibited Activities: Services offered to you through our website or any of our representatives, are only applicable for personal and non-commercial use. You are not allowed to sell, resell, copy, or reproduce any services obtained by us unless you have a B2B partnership with us.
You are also agreeing not to:
- Use the contents of this website anywhere else.
- Make any false or fraudulent reservation.
- Copy any part of this website without proper permission.
If ShareTrip finds any suspicious, or fraudulent booking, booked under a false name, we reserve the right to cancel the booking immediately and block the email, phone number that is associated with that particular account from our website. ShareTrip reserves the right to take legal action if needed, in case of any fraudulent activity. If you think your account has been blocked by any mistake, we request you to contact our customer service with proper verifiable documents.
Privacy: ShareTrip honours your privacy. Please check our current Privacy Policy to understand how we use and process your personal data.
Ancillary Services: In order to ensure your ancillary services such as Travel Insurance, Baggage Protection, etc. ShareTrip will provide customer's certain information such as Name, Email Address, Phone No, PNR No, Booking Code, Travel Date and Time, Flight no, etc. to the service provider.
Right to Refuse: ShareTrip reserve the right to refuse user for a service, if:
- The user breaches any of the terms and conditions.
- ShareTrip is unable to verify any information provided by the user.
- ShareTrip believes that the user's actions may violate any third party rights or breach any other applicable law.
Right to Cancellation: If ShareTrip has reasons to believe that the user-provided any incorrect information, ShareTrip in its sole and absolute discretion reserves the right to cancel the booking and take any further legal action against the user. In such cases, ShareTrip shall not be responsible for any monetary damage caused to the user.
Modification of these Terms and Conditions: ShareTrip reserves the right to change the terms and conditions, at any time without prior notice. The user will respond to regularly checking the terms and conditions from this page.
User Agreement: By booking any service from our app and website you acknowledge and agree to have read, understood, and agreed to the terms and conditions (including the privacy statement). Disagreement to any of the terms and conditions stated above will not be considered after booking any service from ShareTrip.
Contact Us
If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us. Our operational hour is from 9 AM to 1 AM, everyday.