Welcome to ShareTrip. By accessing or using our website, mobile application, or any of our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Definitions
"Company," "we," "our," or "us" refers to ShareTrip Limited.
"User," "you," or "your" refers to any individual accessing or using our platform.
"Platform" means the ShareTrip website, mobile applications, and any associated services.
"Services" refers to travel bookings, including flights, hotels, holiday packages, visa assistance, and any other services offered on the Platform.
2. Acceptance of Terms
By using this Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, our Privacy Policy, and any other applicable policies or notices posted on the Platform.
3. Eligibility
To use our services, you must be at least 18 years old. You agree to use the app in accordance with these terms and provide only true and accurate information when booking services. If you are booking on behalf of someone else, you are responsible for informing that person of these terms and conditions.
4. Booking and Payment
All bookings are subject to availability and confirmation.
Prices are subject to change without prior notice.
Payments must be made in full using the approved payment methods at the time of booking.
ShareTrip reserves the right to cancel bookings for which full payment has not been received.
5. Cancellation, Refund, and Change Policies
Cancellations and refunds are governed by the policies of the respective service providers (e.g., airlines, hotels).
ShareTrip will facilitate cancellations or changes but is not liable for fees imposed by service providers.
Service fees charged by ShareTrip, if any, are non-refundable unless otherwise stated.
6. User Responsibilities
You agree to provide accurate, current, and complete information during the booking process.
You are responsible for reviewing and complying with all terms of the service providers.
You agree not to use the Platform for any unlawful or unauthorized purpose.
7. Intellectual Property
All content, branding, logos, and trademarks displayed on the Platform are the property of ShareTrip or its licensors. No part of the Platform may be copied, reproduced, or used for any commercial purpose without prior written consent.
8. Limitation of Liability
To the maximum extent permitted by law, ShareTrip shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Platform or services.
9. Third-Party Services
ShareTrip may integrate or provide access to third-party services. We do not control, endorse, or assume responsibility for any third-party services, and your interactions with them are governed by their terms.
10. Privacy
We are committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal data.
11. Modifications to Terms
ShareTrip Ltd is committed to providing a useful and efficient app experience. ShareTrip reserves the right to amend these Terms and Conditions at any time without prior notice. Continued use of the Platform after changes have been made constitutes acceptance of those changes. Rest assured, we will never charge you without clearly informing you of any fees and the services they apply to.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the People's Republic of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Dhaka.
12. App Security & User Responsibility
The ShareTrip app stores and processes the personal data you provide to us in order to deliver our services. It is your responsibility to keep your device and access to the app secure. We strongly advise against jailbreaking or rooting your device, which involves removing software restrictions imposed by the official operating system. Doing so may expose your device to malware, viruses, or malicious programs, compromise its security features, and cause the ShareTrip app to function improperly or not at all.
13. Service Response Time
Due to a high volume of inquiries, response times may be longer than usual. We appreciate your patience and understanding.
14. Deleting Your ShareTrip Account
You may delete your ShareTrip account at any time by navigating to:
Profile > Manage Data > Delete Account in the ShareTrip app.
Once submitted, your account will be permanently deleted within 72 hours.
Please Note:
If your data was collected via social media channels such as Facebook, you will need to delete that data through your Facebook account. For more details, please visit the relevant help section of Facebook.
Deleting your ShareTrip account will erase all associated information, including:
Booking history
Favourite Guestlist
Saved cards
TripCoins
And other related data
You may re-register using the same email address and phone number. However, doing so will create a new user profile, and your previous account data will not be restored.
In case of deleting data collected from social media channels such as facebook, users have to delete data through their facebook account. For more details, user’s can visit this link.
Important: Due to Covid-19, Airline has the authority to cancel and/or reschedule the flight at any time. The destination you’re travelling to might be under the Covid-19 travel restriction. Please check health advisories before you travel. In case of cancellation/reschedule airline policy and ST convenience fee will be applicable.
Convenience Fee: A fee applied to customers for the support, ease, and added services provided through online platforms.
15. Service Portfolio: Terms & Conditions
Flight
You can book flights to destinations all over the world using the ShareTrip app. Payments can be made using any local or international debit or credit card along with MFS Payments, digital wallets, etc.
Important for LCC Flights:
For low-cost carriers (e.g., IndiGo Airlines, Salam Air, etc.), users are required to upload a copy of their valid passport, visa, and other necessary travel documents during ticket issuance. Failure to do so may result in ticket cancellation by the respective airline.
Refund & Cancellation Policy:
Refunds are processed after deducting the ShareTrip service fee.
Refunds take a minimum of 10–12 bank working weeks, depending on the bank and airline policies.
This timeline is not applicable to non-refundable tickets.
ShareTrip’s convenience fee is non-refundable for online bookings.
Ancillary services such as Baggage Protection, Travel Insurance, TripAdd, and TripOn are non-refundable.
For Bangladesh Biman, Saudia Airlines, and Air India (partial flight refunds), the refund processing time is a minimum of 12 bank working weeks, as per airline policies.
Additional Notes:
Flight date changes are subject to the respective airline’s policies.
Cancellation and refund policies vary by airline.
In the event of airline-initiated cancellations, ShareTrip will not charge any additional fees.
For voluntary cancellations, standard charges apply as per the updated policy effective January 11, 2023.
Domestic flights
Type of Service | Airline Charge | ST Service Charge |
Refund | As per airlines policy | BDT 300 (Adult) |
Re-issue | As per airlines policy | BDT 200 (Adult) |
Void | As per airlines policy | BDT 300 (Adult) |
Airlines policy wise charges
Biman Bangladesh Airlines
Refund | Re-issue | Remarks | ||
Before 24 Hours of Flight Departure | After the flight departure or no-show | Before 24 Hours of Flight | After the flight departure or no-show | For Child fare 75% of applicable charges. Infant: No fee |
BDT 1,500 | BDT 2,000 | BDT 1,000 | BDT 1,500 | |
Other Airlines
Refund | Before 24 Hours of Flight Departure | After the flight departure or no-show | Within 6 hours of departure | After the flight departure or no-show |
Air Astra | BDT 1,500 | BDT 1,800 | BDT 1,800 | BDT 2,000 |
NOVOAIR | BDT 1,500 | BDT 2,000 | BDT 2,000 | N/A |
US-Bangla Airlines | BDT 1,500 | BDT 1,800 | BDT 1,800 | BDT 2,000 |
Other Airlines
Re-issue | Before 24 Hours of Flight Departure | After the flight departure or no-show | Within 6 hours of departure | After the flight departure or no-show |
Air Astra | BDT 1,000 | BDT 1,500 | BDT 1,500 | BDT 1,800 |
NOVOAIR | BDT 1,200 | BDT 1,500 | BDT 2,000 | N/A |
US-Bangla Airlines | BDT 1,000 | BDT 1,500 | BDT 1,500 | BDT 1,800 |
International Flights
Type of Service | Airline Charge | ST Service Charge |
Refund | As per Airline Policy | BDT 1,500 (Adult) |
Re-issue | As per Airline Policy | BDT 500 (Adult) |
VOID | As per Airline Policy | BDT 1000 (Adult) |
*Cancellation, Refund & Re-issue Policy
At ShareTrip, we always adhere to the respective airline’s refund and cancellation policies. Please note that airlines hold full authority to change their policies at any time, and ShareTrip has no control over such changes.
Important Notes:
Date Change for Children Turning Adults:
If a child crosses the age threshold and qualifies as an adult (as per airline policy) on the new travel date, the fare difference, adult date change fee, and any applicable charges will be applied during the ticket re-issuance.Refund/Cancellation/Date Change Queries:
For any such queries, please email us at flight@sharetrip.net.
Note: These services will only be processed after receiving written confirmation from the client.Fare Revisions During Booking:
If the airline increases the fare during the booking process, the client must pay the additional amount. If not, we will refund the amount already paid.Check-in Timings:
International flights: Check-in counters close 1.5 hours before departure.
Domestic flights: Counters close 1 hour prior to departure.
Types of Ticket Actions
Void
A void is the cancellation of a ticket on the same calendar day it was issued.
Voiding is allowed by select airlines (excluding low-cost carriers).
Only ShareTrip’s service charge applies; no airline cancellation fees are incurred.
Tickets must be voided within the same calendar day of purchase.
Refund
Refunds apply when a ticket is canceled after the purchase date.
There are two types:
Voluntary Refund
Initiated by the passenger.
Airline-imposed refund charges apply.
Involuntary Refund
Initiated by the airline (e.g., flight cancellation, major schedule change, technical issue).
Eligible for a full refund, unless the disruption is due to force majeure events like bad weather, natural disasters, strikes, or security issues.
Note: Airlines reserve the right to deny refunds for cancellations or delays caused by such uncontrollable events.
Re-issue
A re-issue is when you want to modify your existing ticket (e.g., change date or time).
A re-issue fee and fare difference (if applicable) will be charged.
All changes are subject to the respective airline’s policy.
Group Bookings & Shared PNRs
Successive Refund
When multiple passengers are under the same PNR and a refund is processed for one passenger, the PNR becomes eligible for successive refunds.
This allows future refund requests for the remaining passengers.
Without initiating a successive refund, others in the PNR cannot claim refunds later.
Successive Re-issue
Similar to refunds, if a change (e.g., date, name correction) is made for one passenger in a multi-passenger PNR, the entire booking is treated as a successive re-issue.
This enables changes for other passengers in the same PNR.
Without it, no further modifications will be permitted for others.
Auto Refund & Auto Void: Terms & Conditions
ShareTrip customers can now claim Refund and Void automatically from App/Web
An airline refund charge will be applicable.
ST Convenience will be applicable.
The refund may take upto 4-6 weeks from the date of applying for an auto refund.
The company will refund the money exactly the way it was received. The Refund process will be the same as per the Payment modality.
However, claiming refunds for any purchases made through MFS (Mobile Financial Services) e.g. Bkash, Nagad, Rocket etc will incur a service/cash-out charge which has to be borne by the customer. The charge amount will vary according to the MFS availed during the purchase.
Refund applicable only on refundable travel services.
Refund modality will be as per the carrier, airlines, hotel, vendor, and service provider.
If the flight is within 24 hours of the refund application, a no-show charge will be applicable.
Payment void will not be applicable for flights on the same calendar date.
Payment void will not be applicable on Low-Cost Carrier flights like Jazeera Airways, Air Arabia, Air Asia, Indigo, SpiceJet etc.
Payment void will be made exactly the same way it was received.
Payment void may take upto 72 hours.
Refund Modality: The company will refund the money exactly the way it was received. The Refund process will be the same as per the Payment modality. However, claiming refunds for any purchases made through MFS (Mobile Financial Services) e.g. Bkash, Nagad, Rocket etc will incur a service/cash-out charge which has to be borne by the customer. The charge amount will vary according to the MFS availed during the purchase.
Fare Difference: Ticket issuance may take 24-48 hours. During this period, the tickets will remain in the booking state, and the airline may change the fare if the ticket has not yet been issued. Should the fare change, the customer will be responsible for paying the fare difference.
Important Notice! One-way & Round Trip flight ticket issuance
1. Please upload the accurate & proper Passport and Visa copy.
2. When purchasing a ticket from ShareTrip, it is mandatory to upload a copy of your passport and visa. Failure to provide the required documents will result in cancellation of your booking by ShareTrip. ShareTrip reserves the right to cancel any booking if the necessary documents are not received within the stipulated time frame.
3. Please provide the Surname and Given Name accurately as per your Passport. After ticket issuance, name change is not possible.
4.Please check the Country Restriction and Airline Policy before purchasing any instant ticket, i.e., whether a transit visa or an airport transit visa is required based on the passengers' nationality.
5. Please check the Airline Fare rules - Refundable or Non-refundable & Changeable/Non-changeable before any instant ticket purchase.
6. ShareTrip will not be liable for any improper/Fake document submission by the agent or the passenger which may cause deportation or offload by the concerned airline or the arrival airports.
7. After instant ticket purchase, ShareTrip will not be liable for any passenger mistake regarding Name/Documents/Fare policy/Airline policy/Country restriction.
8. Passport validity should be over 6 months from the travel date. ShareTrip will not be liable if pax are unable to travel due to Passport validity issue.
9. In case of Long Pax name, Use short form of Given Name and full form of Surname.
10. In case of Single name passenger, for Biman or Sri Lankan Air- mandatory given name should be - FNU and surname will be the Pax single name as per Passport. For Saudi Airlines, if pax has single name on Passport then Booking should be made as per visa
ShareTrip does not issue one way tickets for Air India and Saudi Airlines (labour tickets). We also do not issue any labour tickets to Malaysia & Middle Eastern Countries.
After Payment, your e-ticket will get issued and be sent via email within 24 Hrs during Working Days & 48 Hrs during holidays & Weekends.
Seat selections, once purchased, are non-refundable and non-transferable. The VOID option for your PNR becomes invalid after you pick your seats. Changes to similar seats on the same flight are allowed, subject to airline options. Note that emergency exit seats have specific eligibility criteria. No refunds are provided for seat selections.
There is no seat selection option for infants.
Special Note: As per Biman Bangladesh Airlines’ Policy - for Umrah visa travel, the ticket must be issued under RBD codes U, A, D, or C, as per BG's conditions. Without this adherence, the passenger will not be permitted to travel using the Umrah visa. Routes are - JED, MED, RUH & DMM
Combo Fare
By booking a Combo Fare, which combines flights from different airlines into one itinerary, you agree that each flight is subject to the individual airline's terms and conditions.
If any flight in the Combo Fare fails to book or be issued, it will be handled separately, with voids, refunds, and reissues processed according to the specific airline's policies.
Flight rates can be changed as per the airlines’ policy and depending on availability.
Each airline is independently responsible for their flights, and any changes or cancellations must be addressed with the respective airline.
Any kind of Refund, Cancellation and/or date change requests will follow the standard airline and ShareTrip’s policy along with ShareTrip’s convenience fee.
ShareTrip users will be eligible to avail the combo fare on all domestic & selected international air tickets purchased through the ShareTrip App or website (www.sharetrip.net) during the campaign period.
ShareTrip will not be liable for issues arising from combining flights from different airlines.
We recommend purchasing travel insurance to cover any unforeseen events.
Any changes must be made through ShareTrip where the Combo Fare was purchased.
ShareTrip will not be liable for any issues arising at the airport related to immigration clearance or at the boarding pass gate from combining flights from different airlines.
Singapore Airlines TripOns:
The Tours mandated with Singapore Airlines are non-refundable.
For transit flights, to enjoy TripOn service of choice, a Singapore Visa needs to be ensured.
Hotel
ShareTrip offers a wide range of accommodation options including hotels, hostels, serviced apartments, B&Bs, rental rooms, cottages, and more. By booking through ShareTrip, you agree to the respective hotel's terms and conditions.
Information Accuracy
All property information displayed on ShareTrip is provided by our partners and hoteliers.
While we strive to verify all details, ShareTrip is not liable for any inaccuracies or misinformation from suppliers.
Hoteliers may change room rates at any time, and such updates are reflected based on availability.
If you find a room on another platform that’s not listed on ShareTrip, it simply means we do not have access to those specific room inventories. Hoteliers often list their properties on multiple platforms independently.
Room Ratings
Ratings shown on ShareTrip are based on customer reviews shared by suppliers, and may change over time.
Reservation Policy
Illegal use of our platform (including reselling or providing false information) may result in the cancellation of confirmed bookings by ShareTrip.
In rare cases, if a hotel becomes fully booked but still appears available for booking, ShareTrip reserves the right to cancel the reservation and will refund the full amount charged.
Refund & Cancellation
Always check whether a hotel is refundable or non-refundable before making a booking.
Refunds for refundable bookings will be processed within 7–10 working days, subject to hotel and bank processing timelines.
For any refund, cancellation, or date change requests:
Domestic hotels: Email us at strooms@sharetrip.net
International hotels: Email us at vacation@sharetrip.net
Special Requests
If you have any special requests or requirements, please inform the accommodation at check-in.
While we do our best to communicate your needs, ShareTrip cannot guarantee the fulfillment of these requests post-booking. Final decisions rest with the hotelier.
Pricing Transparency
Hotel prices on ShareTrip are broken down as separate components:
Base fare
Applicable taxes and fees
"Taxes and Fees" may include government-imposed taxes, service charges, and platform-related fees.
Holiday
Please review the following terms carefully before confirming your holiday booking with ShareTrip:
Package Validity
Rates are valid only for the specified travel period and room category mentioned in your selected package.
Any change in travel dates or room type will invalidate the quoted rates.
Prices do not apply during trade fairs, exhibitions, or special events—a surcharge will be applicable in such cases.
Booking Amendments
Once a booking is confirmed, no amendments will be allowed. This includes:
Name changes
Date changes
Hotel or destination changes
Booking Confirmation
By confirming a ShareTrip holiday package, you acknowledge that you have read, understood, and accepted the cancellation and refund policies below.
Refund Policy
15 days or more prior to travel date:
50% refund of the total holiday cost
10 to 14 days prior to travel date:
25% refund of the total holiday cost
Less than 5 days prior to travel date:
No refund — 100% of the holiday cost is non-refundable
Visa
At ShareTrip, we assist with visa processing for all major global destinations. However, for countries where in-person submission is required, we only prepare and process the documents — the client is responsible for embassy interviews or appearances when necessary.
Please note: Visa issuance is solely at the discretion of the respective embassy. ShareTrip does not guarantee visa approval.
To improve your chances of securing a visa, we strongly recommend:
Providing accurate and complete documentation.
Sharing only truthful information.
Avoiding omission of any relevant details.
Passport Requirement
Your passport must be valid for at least 6 months from the intended date of visa application.
It is the client’s responsibility to ensure passport validity before applying.
Visa Fees & Service Charges
ShareTrip charges a total of BDT 4,500 for processing UK, USA, Canada, Australia, New Zealand, and Schengen visas (includes service and processing fees).
Visa fees and our service charges are strictly non-refundable, regardless of the outcome.
Important Notes on Transit & Airport Transit Visas
What is a Transit Visa?
A transit visa permits you to pass through a country en route to your final destination — often necessary if you have a layover in countries like those in the Schengen Zone, the UK, or the USA.
Examples:
Traveling to the USA via Europe? You may need a Schengen Transit Visa.
Transiting through London Heathrow? A Direct Airside Transit Visa (DATV) might be required unless you're traveling to the US, Canada, Australia, or Japan with a valid visa.
Changing airports (e.g., Heathrow to Gatwick) will require a visa, even during transit.
US Overflights
A US visa is required even if your flight only overflies the USA to or from Canada (and vice versa), depending on nationality.
Transit Zone vs. Leaving the Airport
Inside transit zone: Visa may not be required (depending on nationality).
Leaving the transit zone: A transit visa is typically required.
Nationals from specific countries (e.g., Iran, Syria, Guinea) always need a transit visa, even if not leaving the transit area.
Transit vs. Transfer Passengers
Term | Explanation |
Transit Passenger | Continue on the same aircraft without rechecking luggage. |
Transfer Passenger | Switch to a different aircraft or airline; often requires check-in and may require a transit visa. |
Always check with your airline if a visa is required during your layover or transfer.
Flight Type Differences
Flight Type | Explanation |
Direct Flight | Same flight number from A to B, may stop in C. No aircraft change. |
Connecting Flight | Change aircraft in C to get from A to B. Transit visa may be needed. |
Non-Stop Flight | No stops between A and B. Most convenient, but usually pricier. |
Pay Bill
By using the Pay Bill feature on ShareTrip, you acknowledge and agree to the following terms and conditions:
1. Bill Payment Responsibility
It is the user’s sole responsibility to ensure that the details entered—such as biller name, account number, and payment amount—are accurate.
ShareTrip will not be held liable for any errors or payment failures caused by incorrect or incomplete information provided by the user.
2. Payment Confirmation
A confirmation receipt will be provided upon successful payment.
You are responsible for reviewing and verifying the accuracy of the transaction confirmation.
If you do not receive a confirmation, or notice any error, please contact our customer support immediately.
3. Bill Payment Eligibility
The Pay Bill service allows you to pay a wide variety of bills including:
Electricity
Water
Gas
Internet
Land Tax
And more
However, available billers may vary depending on region or service. Always confirm the biller’s presence in the app before initiating a transaction.
4. Payment Methods
Payments can be made securely via ST Pay or other integrated payment gateways.
It is your responsibility to select a secure and appropriate payment method for your transaction.
5. Payment Security
ShareTrip implements strong security measures to protect your transactions.
You must also do your part—never share your account credentials, OTPs, or personal information with others.
6. Payment History
Your transaction history is available within the ShareTrip app, offering easy access to previous bill payments and receipts.
7. Refund & Cancellation Policy
Refunds and cancellations are subject to the policies of the individual biller.
ShareTrip does not guarantee refunds or cancellations once a payment is processed.
For refund or cancellation requests, you must contact the respective biller organization directly.
8. Technical Issues
Encountering a glitch or issue during payment?
Reach out to our customer support team at +880 9617 617617.
We’ll do our best to resolve it as quickly as possible.
9. Responsible Usage
Users are expected to use the Pay Bill feature responsibly.
Any misuse, fraudulent activity, or breach of terms may result in account suspension or termination.
10. Modifications to Service
ShareTrip reserves the right to modify, pause, or discontinue the Pay Bill feature at any time, without prior notice.
All changes take effect immediately upon publication within the application.
11. Limitation of Liability
ShareTrip is not liable for any direct or indirect losses, financial or otherwise, arising from:
Use or misuse of the Pay Bill feature
Incorrect user-provided data
Delays or errors by external biller organizations
Need Help?
We're just a call away!
Contact Customer Support: +880 9617 617617
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1. Interpretation
1.1 In these Conditions:
"Buyer" refers to the individual purchasing Goods on the Platform.
“Partner” is a seller utilizing the Platform and/or Services to sell Goods to Buyers, including Third-Party Vendors. ShareTrip may also act as a “Seller” for selected Goods.
“Third-Party Vendor” is a seller using the Platform and/or Services to sell Goods to Buyers, excluding ShareTrip.
"Goods" (or "product") includes goods available for sale on the Platform, comprising any installment of the goods or any related parts.
“Services” encompass the use of any services, information, and functions provided by ShareTrip on the Platform.
“Platform” is the www.sharetrip.net website and/or the ShareTrip mobile application.
“ShareTrip” is ShareTrip Limited, a company incorporated in Bangladesh, with its registered address at JCX Business Tower, Level: 8, Bashundhara R/A, Dhaka, Bangladesh.
“ShareTrip Terms and Conditions” refer to these Terms and Conditions of Sale and all other terms, conditions, and policies related to the use of the Platform and/or the Services.
"Conditions" denote these Terms and Conditions of Sale.
"Contract" is the agreement formed when a Partner accepts the order placed by the Buyer on the Platform for the purchase of Goods.
"Writing" includes electronic mail and any comparable means of communication.
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted, or extended at the relevant time.
1.3 Any references to “ShareTrip” in these Conditions encompass ShareTrip’s actions, both as a Seller in its own right and/or as the operator of the Platform and/or as the agent of Third-Party Vendors acting as Partners in respect of each Contract.
1.4 The headings in these Conditions are for convenience only and shall not affect the interpretation of any terms and conditions.
2. Basis of the Contract
2.1 The Platform serves as a venue and opportunity for the transaction of Goods between the Buyer and the Seller, collectively referred to as the "Parties." The identity of the Seller, whether ShareTrip or a Third-Party Vendor, for a specific Goods listing on the Platform may be indicated on the App/webpage showcasing such Goods.
2.2 In cases where the Buyer has initiated an order on the Platform to purchase Goods from a Third-Party Vendor, and the said Third-Party Vendor has accepted the order, it establishes a Contract directly between the Buyer and the Third-Party Vendor. In such instances, ShareTrip is not a party to this Contract or any other agreements between the Buyer and the Third-Party Vendor, assuming no obligations in connection with these Contracts. The Parties involved in these contracts are solely responsible for the agreement, Goods listing, purchase warranty, and related matters.
2.3 Information presented on the Platform regarding Goods supply, including photographs, drawings, and data about delivery extent, appearance, performance, dimensions, weight, consumption of operating materials, and operating costs, provided by Third-Party Vendors through any medium, is non-binding and for informational purposes only. By entering into the Contract, the Buyer acknowledges that they do not rely on such representations or information and waives any claims based on them.
2.4 While the Seller strives for an accurate Goods description, neither ShareTrip nor the Seller guarantees the accuracy, currentness, or error-free nature of such descriptions. If the Goods received by the Buyer substantially differ from the described Goods on the Platform, and those initially ordered, Clause 7 of these Conditions will be applicable.
2.5 Any typographical, clerical, or other errors or omissions in quotations, invoices, or other documents or information issued or published by ShareTrip on the Platform are subject to correction without imposing any liability on the part of ShareTrip.
3. Orders and Specifications
3.1 The purchase of Goods by the Buyer is facilitated by completing the order form on the Platform, and the Buyer is accountable for ensuring the accuracy of the order. Seller acceptance of all orders is at their sole discretion. Each accepted order establishes a distinct Contract, considered irrevocable and unconditional upon transmission through the Platform. ShareTrip has the right (though not an obligation) to process such orders without additional consent from the Buyer. Nonetheless, the Buyer may request order cancellation or modification, which ShareTrip will make a commercially reasonable effort to accommodate, though not obligated to do so.
3.2 The acceptance of an order and the formation of the Contract between the Buyer and the Seller occur when ShareTrip issues confirmation of dispatch of the Goods to the Buyer. ShareTrip retains the right to refuse or cancel any order without providing reasons to the Buyer before issuing confirmation of dispatch. ShareTrip is also entitled to request the Buyer to provide contact and verification information, including address and contact numbers, prior to confirming dispatch.
3.3 The Buyer cannot modify or cancel a concluded Contract without prior written consent from ShareTrip. Any such modification or cancellation requires the Buyer to indemnify ShareTrip fully against all losses, including loss of profit, costs (including labor and materials), damages, charges, and expenses incurred by ShareTrip due to the modification or cancellation, as applicable.
4. Price
4.1 The cost of the Goods will be the amount indicated on the Platform when the Buyer completes the order form. This price encompasses any applicable sales tax, service tax, value-added tax, or similar tax that the Buyer is responsible for paying, excluding the delivery fee.
4.2 If there is an incorrect pricing of a Goods on the Platform, the Seller retains the right to cancel the Contract. In such a scenario, the Buyer will receive notification of the cancellation through email or the ShareTrip mobile application. The Seller reserves the right to terminate the Contract, even if the Goods have been dispatched, are in transit, or if payment has already been charged to the Buyer.
5. Terms of Payment
5.1 The Buyer has the option to utilize various payment methods available on the Platform. Actual payment occurs only when the Seller accepts the Buyer’s order, marking the formation of a Contract. All payments are directed to ShareTrip, either as the recipient in its own capacity or as an agent for the Seller (in cases where the Seller is a Third-Party Vendor). The Buyer acknowledges that ShareTrip is authorized to collect payments on behalf of Third-Party Vendors.
5.2 At ShareTrip, we prioritize the security of every credit/debit card, mobile financial service (MFS), or wallet transaction. Our platform implements robust security protocols to ensure a secure payment experience. Before using the service and authorizing payments, please review these Payment Terms.
5.3 Purchase Transparency: When making a purchase on ShareTrip, you can review all order details and associated costs before proceeding to the payment page. Our commitment is to provide transparency, and there are no hidden charges that will be added to your invoice after the purchase.
6. Shipping & Delivery
6.1 After placing an order, the seller will have 24-48 hours to pack it. Once packed, the order will be ready for delivery. Within Dhaka City, delivery may take 3 to 5 working days, while outside Dhaka, it may take 9-15 days.
6.2 The delivery charges are as per the partner's policy.
Please note that the delivery charge may vary based on the weight, model of the product, logistic partner assigned, and/or the specific location. Delivery might be delayed due to force majeure events which include, but are not limited to, political unrest, political event, national/public holidays, etc.
7. Return, Refund, and Replacement Guidelines
7.1 Circumstances for Return:
7.1.1 Request a return for purchased Goods in the following scenarios:
Defective or damaged Goods upon delivery.
Fashion items that do not fit (excluding overseas Sellers).
Significant disparities between delivered Goods and the Seller's provided description.
Non-compliance with agreed specifications (e.g., incorrect size, color) as per the order.
Any other conditions specified by the Seller on the Platform.
7.2 Additional Return Terms:
The return process for Purchased Goods may include supplementary terms and conditions specified by ShareTrip on the Platform.
7.3 Queries and Complaints:
If you have inquiries or concerns:
Contact the Seller directly through the Platform.
Reach out to ShareTrip using the "Contact Us" page on the Platform.
7.4 Dispute Resolution:
Should negotiation with the Seller prove unsuccessful, ShareTrip reserves the right to propose and implement a resolution at its discretion.
8. Termination
8.1 Buyer-initiated Termination:
8.1.1 The Buyer has the option to terminate the Contract before Goods are dispatched by sending written notice to the ShareTrip platform. Once Goods have been dispatched, termination by the Buyer is not applicable; however, the Buyer may proceed with the return process outlined in Clause 7 of these Conditions.
8.2 Seller or ShareTrip Termination:
8.2.1 The Seller, or ShareTrip acting on behalf of a Third-Party Vendor, reserves the right to take immediate actions and provide notice to the Buyer, without prejudice to termination rights mentioned elsewhere in these Conditions. Such actions may include:
Suspending further delivery to the Buyer.
Halting Goods in transit.
Terminating the Contract.
8.2.2 Grounds for termination may include:
Unavailability of Goods under the Contract for any reason.
Mispricing of Goods under the Contract on the Platform.
10. Warranties and Remedies
10.1 No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Goods supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to ShareTrip.
10.2 Any description given of the Goods is given by way of identification only and the use of such description shall not constitute a sale by description.
10.3 ShareTrip binds itself only to deliver Goods in accordance with the general description under which they were sold, whether or not any special or particular description shall have been given or shall be implied by law. Any such special or particular description shall be taken only as the expression of ShareTrip's opinion in that behalf. ShareTrip is not liable for any such special or particular description which may have been provided by Third-Party Vendors through. ShareTrip does not give any warranty as to the quality state condition or fitness of the Goods.
10.4 ShareTrip shall be under no liability for the following measures and actions taken by the Buyer or third parties and the consequences thereof: improper remedy of defects, alteration of the Goods without the prior agreement of ShareTrip, addition and insertion of parts, in particular of spare parts which do not come from ShareTrip.
10.5 ShareTrip shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or commissioning by the Buyer or third parties, fair wear and tear, willful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/electronic or electric influences, failure to follow ShareTrip's instructions (whether oral or in writing) misuse or alteration or repair of the Goods without ShareTrip's approval.
10.6 ShareTrip is not liable for any loss, damage or liability of any kind suffered by any third party directly or indirectly caused by repairs or remedial work carried out without ShareTrip’s prior written approval and the Buyer shall indemnify ShareTrip against each loss, liability and cost arising out of such claims.
10.7 ShareTrip shall be under no liability under the above warranty (or any other warranty condition or guarantee) if the total price for the Goods has not been paid in cleared funds by the due date for payment.
10.8 ShareTrip shall be under no liability whatsoever in respect of any defect in the Goods arising after the expiry of the Warranty Period.
10.9 Where there is any defect in the quality or condition of the Goods or where the Goods fail to correspond with specification, the Buyer may apply to return the defective and/or damaged Goods to ShareTrip or the Seller in exchange for a replacement or a refund in accordance with Sellers’s and/or ShareTrip’s Return Policy (if any).
10.10 ShareTrip serves solely as a platform for selling the product and is not liable for warranty claims or related services. Warranty claims are entirely managed by the manufacturer or service provider and their decision will be final as per their policy.
11. Liability
11.1 In no event shall ShareTrip be liable for loss of profit or goodwill, loss of production or revenue or any type of special indirect or consequential loss whatsoever (including loss or damage suffered by the Buyer as a result of an action brought by a third party) even if such loss were reasonably foreseeable or if ShareTrip had been advised by the Buyer of the possibility of incurring the same.
11.2 Notwithstanding any other provision of these Conditions, the Seller’s maximum cumulative liability to a Buyer or to any other party for all losses under, arising out of or relating to the sale of Goods under each Contract, shall not exceed the sums that the Buyer paid to the Seller under such Contract.
11.3 If a number of events give rise substantially to the same loss they shall be regarded as giving rise to only one claim under these Conditions.
11.4 No action shall be brought against ShareTrip later than 3 months after the date a Buyer became aware of the circumstances giving rise to a claim or the date when he/ she / it ought reasonably to have become aware, and in any event, no later than 3 months after the end of the Warranty Period.
12. General
12.1 Force Majeure: ShareTrip and the Seller shall not be held liable for non-performance, errors, interruptions, or delays in fulfilling obligations under these Conditions due, in whole or in part, directly or indirectly, to events or failures beyond ShareTrip's or the Seller’s reasonable control.
12.2 Communication: Any required or permitted notices between parties under these Conditions shall be in writing. For ShareTrip, it should be directed to its registered office or principal place of business. For the Buyer, it should be sent to the address specified in the relevant order, the Buyer's provided email address, or through the ShareTrip mobile application.
12.3 Incoterms Interpretation: Terms or expressions defined by the International Commercial Terms published by the International Chamber of Commerce will hold the same meaning in these Conditions. In case of conflict between Incoterms and these Conditions, the latter shall prevail.
12.4 Waiver and Enforcement: No waiver by ShareTrip of any breach shall be deemed a waiver of subsequent breaches. ShareTrip's failure to enforce these Conditions does not constitute a waiver, and such failure does not impact ShareTrip’s right to enforce these Conditions later.
12.5 Severability: If any provision is deemed illegal, invalid, or unenforceable, it shall not affect the validity of other provisions. The remaining provisions shall remain in effect.
12.6 Third-Party Rights: No third party, including employees, agents, or representatives, has the right to enforce any terms of the Contract without express prior written agreement referring to Clause 3.3 of these Conditions.
12.7 Governing Law: The Contract is governed by the laws of Malaysia.
12.8 Dispute Resolution: For Contracts with Third-Party Vendors, the Buyer must exhaust legal avenues against the Vendor before bringing a claim against ShareTrip. Disputes shall be settled through arbitration under the Rules for Arbitration of the Asian International Arbitration Centre (AIAC) in Kuala Lumpur. ShareTrip may initiate court proceedings for intellectual property protection or breach.
12.9 Variations to Conditions: ShareTrip may modify these Conditions with notice through the Platform. Continued use of the Platform after the specified date implies acceptance. Non-acceptance requires termination of these Terms and Conditions.
12.10 Correction of Errors: Typographical, clerical, or other errors on the Seller’s part are subject to correction without liability.
12.11 Language Versions: In case of any language disparities, the English language version of these Conditions governs and takes precedence over any Foreign Language Version.
12.12 Entire Agreement: These Conditions constitute the entire agreement, superseding all prior understandings and agreements between the Buyer and the Seller.
12.13 Delegation of Functions: ShareTrip reserves the right to delegate or subcontract functions and may engage service providers, subcontractors, and/or agents as deemed appropriate.
Terms of Service:
TripCoins
PLEASE ENSURE THAT YOU READ AND UNDERSTAND THE FOLLOWING TERMS AND CONDITIONS FOR TRIPCOINS IN ORDER TO BE ENTITLED AND AVAIL VARIOUS OFFERS, DISCOUNTS, PRIVILEGES (LOYALTY BENEFITS) FOR USING SHARETRIP APPLICATION AND WEBSITE.
Eligibility
In order to participate as a Program Member (defined below) in the Program, you must have an active account in ShareTrip Application and therefore must comply with the requirements of such account as contained in the general terms and conditions.
You cannot share memberships or have multiple memberships and also cannot transfer, merge or otherwise delegate any Coin you may earn.
Earning Coins
For a successful online transaction (Digital Payment), you will earn 0.1% of Base Fare BDT when using ShareTrip services (Flight/Hotel/Visa).
Coins are earned at the time an eligible ShareTrip service (Flight/Hotel/Visa) transaction is processed by ShareTrip against your payment method for the successful online transaction.
Coins you have earned cannot be converted into cash value.
Redeemable Coins and Level Coins are earned concurrently, however, there may be some actions or other types of transactions that only accrue one type of Coin and will be subject to any additional terms set forth in such promotional offer.
Redemption of Earned Coins in Purchasing Deals
The Earned Coins can be redeemed by using the same for purchasing any service (Flight/Hotel/Visa) offered by ShareTrip from time to time.
While booking a ShareTrip service, you can redeem .
Unused Earned Coins will expire after three months from the date of earning.
There is a flat limit on every purchase, meaning you can only redeem 0.1% of your trip coins.
Validity and Expiration of TripCoin
Coins will expire and reset to a new number every three-month.
Coins are non-transferrable and expire every three month
Program Changes and Termination
ShareTrip reserve the right to change or terminate the Program, or any part thereof, at any time without notice and without further obligations to Program Members, including, but not limited to modifications which: a) govern how Coins are earned on and after the date of change; or b) change the value of rewards.
No Coins will be earned or redeemed after the effective date of termination. Any and all changes and/or amendments to these Program Terms will become binding upon all members immediately.
Interpretation of Program Terms
All interpretations of these Program Terms will be at ShareTrip’s sole discretion and ShareTrip’s decisions will be final.
Online EMI
Only Flight tickets and Shop products purchased are eligible for Online EMI.
The EMI facility can be availed when the payable amount is equal to or exceeds BDT 5,000.
To access the EMI facility, only eligible credit cards from selected banks must be used.
Depending on your card-issuing bank, you can choose a tenure of up to 24 months.
The instalment may take 5-7 working days to appear on your credit card, depending on your bank.
If you submit an EMI application before one or two days of your billing or statement generation date, please be aware that there's a high chance the EMI might not be reflected.
The bank may reject the EMI if it deems you ineligible for the instalment plan.
The entire amount will be temporarily blocked upon completing the transaction until all instalment repayments are finalized.
Depending on the chosen tenure, a minimal non-refundable service fee, known as the Convenience Fee, may apply.
ShareTrip will adhere to the policy of the bank or payment service provider to address and resolve any issues.
Services offered to you through our app or website or any of our representatives are only applicable for personal and non-commercial use. You are not allowed to sell, resell, copy, or reproduce any services obtained by us unless you have a B2B partnership with us.
You are also agreeing not to:
Use the contents of this app anywhere else.
Make any false or fraudulent reservation.
Copy any part of this app without proper permission.
If ShareTrip finds any suspicious, or fraudulent booking, booked under a false name, we reserve the right to cancel the booking immediately and block the email, the phone number that is associated with that particular account from our app or website. ShareTrip reserves the right to take legal action if needed, in case of any fraudulent activity. If you think your account has been blocked by any mistake, we request you to contact our customer service with proper verifiable documents.
ShareTrip honours your privacy. Please check our current Privacy Policy to understand how we use and process your personal data.
ShareTrip reserve the right to refuse user for a service, if:
The user breaches any of the terms and conditions.
ShareTrip is unable to verify any information provided by the user.
ShareTrip believes that the user's actions may violate any third party rights or breach any other applicable law.
If ShareTrip has reasons to believe that the user-provided any incorrect information, ShareTrip in its sole and absolute discretion reserves the right to cancel the booking and take any further legal action against the user. In such cases, ShareTrip shall not be responsible for any monetary damage caused to the user.
You should be aware that there are certain things that ShareTrip Ltd will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but ShareTrip Ltd cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.
If you’re using the app outside of an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.
Along the same lines, ShareTrip Ltd is not responsible for the way you use the app. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail of the Service, ShareTrip Ltd is not responsible. Bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you.
BY USING THE APP, YOU EXPRESSLY AGREE THAT SHARETRIP LTD WILL NOT BE LIABLE FOR ANY LOSS, INCLUDING SERIOUS BODILY INJURY OR LOSS OF LIFE, THAT RESULTS DIRECTLY OR INDIRECTLY FROM YOUR USE OF THE APP.
At some point, we may wish to update the app. The app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. ShareTrip Ltd does not promise that it will always update the app so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device. We may also wish to stop providing the app and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.
Ancillary Services: In order to ensure your ancillary services such as Travel Insurance, Baggage Protection, etc. ShareTrip will provide customer's certain information such as Name, Email Address, Phone No, PNR No, Booking Code, Travel Date and Time, Flight no, etc. to the service provider.
16. Changes to Terms and Conditions
We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These changes are effective immediately after they are posted on this page.
17. Contact Us
If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us. Our operational hour is from 9 AM to 1 AM, everyday.