Discover a seamless journey with ShareTrip's flight add-ons, including Travel Insurance, Baggage Protection, Refund Guard, Flight Alerts, Flight Compensation, and Travel eSIM options designed to elevate your travel experience.

TRAVEL INSURANCE

Partners: Bimafy, Milvik

Now you can safely travel with ShareTrip by availing both domestic & international travel insurance from ShareTrip App & www.sharetrip.net

Travel Insurance Add-on Powered by Bimafy

(Insurance risks are underwritten by Pragati Life Insurance Limited)

1. Passenger Bima – applicable for domestic flight booking:

Benefit Schedule (Per Insured Person) Premium: BDT. 10 per subscription per one way journey
Type of Covered Event	Sum Assured/Coverage Amount (BDT.)
Accidental Death	BDT. 100,000 (Lump-sum benefit)
Personal Accident Benefit	Up to BDT. 25,000 (Sub-limits applicable)
COVID-19 and/or Dengue Fever	BDT. 5,000 (Fixed benefit)
OPD/Outdoor Treatment due to:  - Gastroenteritis  - Diarrhea/Acute Watery Diarrhea  - Food Poisoning  - Motion Sickness  - Altitude Sickness	BDT. 500 (Fixed benefit against a single doctor consultation)

1. International Travel Bima Silver/Gold – Applicable for international flight booking:

Benefit Schedule (Per Insured Person)
Type of Covered Event	Silver Plan – 15 Days Coverage Premium: BDT. 199 per subscription	Gold Plan – 30 Days Coverage Premium: BDT. 399 per subscription
	Sum Assured/Coverage Amount (USD.)
Death (Natural/Accidental)	USD. 5,000 (Lump-sum benefit)	USD. 5,000 (Lump-sum benefit)
Funeral Benefit (Due to Natural/Accidental Death)	USD. 500 (Lump-sum benefit)	USD. 500 (Lump-sum benefit)
Personal Accident	Up to USD. 500 (fixed benefit as per sub-limits under section 1.6)	Up to USD. 500 (fixed benefit as per sub-limits under section 2.6)
Hospitalization Allowance (Daily basis)	Up to USD. 500 (USD. 50 per day for maximum 10 days)	Up to USD. 500 (USD. 50 per day for maximum 10 days)
Emergency Transportation	Up to USD. 150 (at actual)	Up to USD. 150 (at actual)
OPD/Outdoor Treatment	Up to USD. 50 (at actual, maximum USD. 25 per consultation)	Up to USD. 50 (at actual, maximum USD. 25 per consultation)

If you subscribe to any of the following insurance plans during flight booking, you shall receive an email and SMS from Bimafy confirming the insurance subscription.

Claim Process:

• If you face an accident and get injured or become sick while traveling then please take appropriate medical treatment and carefully preserve all medical documents for claim submission.
• Sign in to Bimafy mobile app/web using your phone number/email address used on Sharetrip.
• Submit insurance claim by providing clear photographs of medical documents and payment instructions.
• Payment against claim settlement from insurer/regret communication with valid justification shall be provided within 10 working days.

*If the insured person is deceased then the legal nominee shall submit the insurance claim. The legal nominee may contact Bimafy Customer Support for assistance.

Bimafy Customer Support: 09606991991, 01892090020 (WhatsApp)

Email: claims@bimafy.com

 

Travel Insurance Add-on Powered by Milvik

The package will provide the following insurance benefits to the subscribers:

NATURE OF BENEFIT	AMOUNT OF COVERAGE (BDT)
24/7 Tele Doctor	24 hours before the journey starts time and 24 hours after the journey starts time. (Total 48 hours of availability of doctor consultation)
Accidental Death Insurance	BDT 200,000
Accidental Hospitalization Coverage	BDT 30,000 (BDT 3000 per night for 10 nights)

Claim Process:

Insured Subscriber or Beneficiary may contact MILVIK’s customer support line 09610998918 for getting further information to make claims. Claim documents shall be submitted to any of the following:

1. WhatsApp (+8801741731554) or
2. Email to Milvik claim team bd-claims@milvik.se mentioning the Subject – “Travel Insurance by Milvik”

 

 

BAGGAGE PROTECTION

What are the services of Blue Ribbon Bags?

• Blue Ribbon Bags will track and expedite the return of your delayed baggage for 96 hours from the time your flight lands
• You will receive automatic email updates whenever there is any change to the status of your mishandled bag.
• One Service Agreement includes up to two checked in baggage at the airport, including last-minute gate check-ins.
• Blue Ribbon Bags service covers every flight, on every airline, and everywhere in the world.
• Each purchase is per person, per airline confirmation number, regardless of the number of connections.
• You can purchase our service right up until the moment prior to your flight’s departure.
• BRB service must be purchased prior to all flights within an inbound or outbound itinerary. Our service cannot be bought “mid-connection”.
• A claim must be filed with your airline prior to reporting your mishandled bag to us.
• Mishandled bags must be reported to us within 24 hours of your flight arrival.
• No proof of baggage contents is required to receive our Satisfaction Guarantee Payment.
• Payment is issued if your bag is not found within 96 hours (4 days) of your flight arrival.
• Payments are guaranteed even if your bags are returned after the 96-hour service period.
• Blue Ribbon Bags does not cover delivery. All bags will be considered returned to the passenger, and Blue Ribbon Bag's service will be considered rendered when as per the airline’s baggage system, the bag arrives at the airport on record with the passenger’s lost baggage claim with the airline.
• Blue Ribbon Bags Service does not cover THEFT (of baggage or items within the bag). Any bag that the airline has reported having been on the flight/s that the passenger has taken will not qualify for service.
• All bags will be considered returned to the passenger, and this service agreement will be considered fulfilled, per the terms and conditions of the Blue Ribbon Bags Service Agreement, when as per the airline’s lost baggage system, the bag arrives at the airport on record with the passenger’s lost baggage claim with the airline.

Service Satisfaction Guarantee Payment

If the Baggage Retrieval service is not successful and the Passenger's Mishandled Baggage is not returned, per these terms and conditions, within the Service Period, BRB shall pay the Passenger in accordance with the Service Satisfaction Guarantee Limit of Liability.

 

Service Agreement	Fees	Service Satisfaction Guarantee Limit of Liability
Bronze (Only for Domestic Routes)	BDT 95	BDT 19,000
Gold ( Only for International Routes)	BDT 330	BDT 66,000

What is the process to report missing baggage?

If your bag does not accompany you to your flight's end-point destination you must report it to the airline before reporting it to Blue Ribbon Bags. Undelivered bags must be reported to Blue Ribbon Bags within 24 hours of your flight landing. You may report the mishandled bag either by phone at +1 888-BAGGAGE (+1 888-224-4243-US) or +1 917-920-9699 (toll-free), or online at www.blueribbonbags.com/MbrFilingPassenger. 

Service Agreement 

Please click here to read the service agreement 

 

 

REFUND GUARD

What is Refund Guard?

• Refund Guard is a service that allows customers to protect the non-refundable portion of their air tickets. By paying a small premium, they can secure a refund for the non- refundable part of their ticket, providing peace of mind and financial protection.

Who is the service provider?

• This service is offered in partnership with Bimafy.

Who is eligible for this insurance?

• The insured person must be a Bangladeshi national aged above 18 years. If the insured person is under 18, they must be accompanied by a parent or legal guardian who also has a separate insurance subscription.

When does the insurance coverage begin and end?

• Coverage begins on the date of ticket purchase and ends on the last flight date as per the flight ticket booking or upon the occurrence of a claim, whichever is earlier.

What does the insurance cover?

• The insurance covers non-refundable portions of airfare and service charges in the event of eligible reasons like death, hospitalization, natural disasters, widespread labor strikes, and more. Read More in the Terms & Conditions.

What plan variants and insured amount?

Plan Variants	Product Code	Premium Per Passenger	Scope of Cover	Sum Insured/Coverage
Refund Guard - Domestic	Confident Cancel - Domestic	BDT 49	Domestic Flights	Up to BDT. 2,500
Refund Guard Basic	Confident Cancel Basic	BDT 299	International Flights	Up to BDT. 17,000
Refund Guard Pro	Confident Cancel Pro	BDT 399	International Flights	Up to BDT. 23,000
Refund Guard Max	Confident Cancel Max	BDT 499	International Flights	Up to BDT. 29,000

 

 

 

 

 

 

 

 

What are the exceptions to coverage?

• The policy does not cover losses compensated by the carrier, air-fare differences due to rescheduling, visa refusal, criminal activities, political strikes, terrorism, epidemics/pandemics, and several other specified exclusions. Read More in the Terms & Conditions

How do I file a claim?

• Claims must be submitted within 15 days of the covered event using the claim portal on the Bimafy website or mobile app. Required documents include copies of the air ticket, passport/visa, and any relevant medical or legal documents. Read More in the Terms & Conditions.

What is the process for claim settlement?

• After submitting all necessary documents, claims will be settled within 30 working days. If the insured person passes away, the legal heir will be considered the beneficiary, provided they submit adequate proof of inheritance. Read More in the Terms & Conditions.

How will I be notified of my insurance subscription?

• Upon subscription, you will receive a confirmation SMS and email. The insurance coverage details will also be visible in the "Policies" section of the Bimafy mobile app. Read More in the Terms & Conditions.

Where can I get more information or assistance?

• For more details, you can email claims@bimafy.com with your full name and registered mobile number, along with the necessary documents for claim processing. Read More in the Terms & Conditions.

 

 

TripAdd Ancillaries

Travel eSIM 3GB

eSIM (embedded SIM) is a technology available in smartphones since 2017 (starting with Google Pixel 3 and iPhone XR/XS) that allows users to activate wireless service without a physical SIM card. It uses secure credentials to access wireless networks and can be activated using QR codes or manual activation codes.

FAQ

1. What is eSIM? eSIM (embedded SIM) is a technology available in smartphones since 2017 (starting with Google Pixel 3 and iPhone XR/XS) that allows users to activate wireless service without a physical SIM card. It uses secure credentials to access wireless networks and can be activated using QR codes or manual activation codes.

2. Does the eSIM include a phone number? No, the eSIM offers cellular data service without providing a phone number. You can use calling and texting apps over the data connection.

3. What is eSIM? eSIM (embedded SIM) is a technology available in smartphones since 2017 (starting with Google Pixel 3 and iPhone XR/XS) that allows users to activate wireless service without a physical SIM card. It uses secure credentials to access wireless networks and can be activated using QR codes or manual activation codes.

4. When should eSIM be activated? You can install your eSIM anytime before your trip. The service will work only in your destination and during your service dates.

ShareTrip is not responsible for any e-SIM services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com  and refer to the provided link to review the Terms & Conditions you are accepting from the booking page. To ensure you receive services from TripAdd, ShareTrip may share your personal information such as your name, phone number, and email address with TripAdd.

 

Flight Alerts

Flight alert notifications are sent to travelers via email and SMS. If passenger phone numbers were not provided during booking, alerts would be sent exclusively via email. The tracking is activated 24 hours before the flight's departure time.

FAQ

1.What does the flight alert service cover? The service covers all flights under the same booking. It provides alerts for flight-related changes such as departure time, airport terminal, gate changes, and baggage belt information. The service covers almost all flights worldwide, although there might be rare exceptions where the service can’t be enabled due to data limitations from airports or airlines.

2.How far in advance are the flight alerts activated? The flight change tracking and notifications are activated 24 hours before the departure of the flight. This gives travellers adequate time to receive timely notifications about any changes related to their flight.

ShareTrip is not responsible for any Flight Alerts services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com  and refer to the provided link to review the Terms & Conditions you are accepting from the booking page. To ensure you receive services from TripAdd, ShareTrip may share your personal information such as your name, phone number, and email address with TripAdd.

 

Smart Delay

SmartDelay is a service that offers free lounge access to travellers in the event of a flight delay exceeding 2 hours. You will become eligible for the Service if you register your flight 6 hours before the scheduled departure.The applicable flights from your trip have been registered with the SmartDelay service with your order. If the airline announces a delay that meets or exceeds the qualifying delay threshold, you will receive a LoungeKey™ voucher that provides access to a lounge at the airport where you are delayed. LoungeKey™ gives you access to a network of over 1300 of airport lounges worldwide.

FAQ

1. Who is eligible for the SmartDelay service? The benefit is available to the main customer and up to 5 additional passenger(s) on the same flight. The name of the additional passenger(s) must have been provided on the same booking and they must be traveling on the same flight as the main customer. There must be at least one adult (18 years old or above) among the passengers to access this service. Not all flights may be eligible for registration.

2. How will I be notified of lounge access eligibility? If your flight meets the delay threshold, you will receive an email with a lounge access voucher. An SMS notification will also be sent to your mobile number if it was provided at the time of booking.

3. Can I use the lounge access voucher on a different day? The lounge access voucher can only be used on the same day as your flight travel and not on any other day.

ShareTrip is not responsible for any Smart Delay services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com  and refer to the provided link to review the Terms & Conditions you are accepting from booking page. To ensure you receive services from TripAdd, ShareTrip may share your personal information such as your name, phone number, and email address with TripAdd.

 

Flight Compensation

If your flight has been cancelled, delayed, or overbooked, you can exercise your rights. You could be entitled to a compensation of up to €600. You could also receive up to €1,250 for luggage issues (destruction, loss, damage, delay) and up to €5,400 for extra expenses caused by flight disruptions.

FAQ

The Airline Changed my flight time or day. What are my options? If you're informed of a flight reschedule less than 15 days in advance, you can claim compensation. If informed earlier, you can accept new flights or request a refund.

How much compensation can I receive? Each passenger can receive up to €600 for flight issues and up to €1,200 for baggage-related problems.

What happens if my flight is cancelled?  In the event of a flight cancellation, the airline is responsible for providing immediate assistance at the airport. This includes covering food and drink expenses and arranging an alternative flight. If the airline fails to do so (resulting in your own expenditure), remember to keep all receipts.

Can compensation be claimed if the delayed flight accumulates more than 3 hours of delay at the destination, but the customer decided not to board? No, compensation cannot be requested if the customer decides not to embark despite a delay exceeding 3 hours at the destination.