Discover a seamless journey with ShareTrip's new travel features, including Fight Alerts, SmartDelay, Flight Compensation, and Travel eSIM options designed to elevate your travel experience.
Travel eSIM 3GB
eSIM (embedded SIM) is a technology available in smartphones since 2017 (starting with Google Pixel 3 and iPhone XR/XS) that allows users to activate wireless service without a physical SIM card. It uses secure credentials to access wireless networks and can be activated using QR codes or manual activation codes.
FAQ
1. What is eSIM? |
2. Does the eSIM include a phone number? |
3. What is eSIM? |
4. When should eSIM be activated? |
-
ShareTrip is not responsible for any e-SIM services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com and refer to the provided link to review the Terms & Conditions you are accepting from the booking page. To ensure you receive services from TripAdd, ShareTrip may share your personal information such as your name, phone number, and email address with TripAdd.
Flight Alerts
Flight alert notifications are sent to travelers via email and SMS. If passenger phone numbers were not provided during booking, alerts would be sent exclusively via email. The tracking is activated 24 hours before the flight's departure time.
FAQ
1.What does the flight alert service cover? |
2.How far in advance are the flight alerts activated? |
-
ShareTrip is not responsible for any Flight Alerts services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com and refer to the provided link to review the Terms & Conditions you are accepting from the booking page. To ensure you receive services from TripAdd, ShareTrip may share your personal information such as your name, phone number, and email address with TripAdd.
Smart Delay
SmartDelay is a service that offers free lounge access to travellers in the event of a flight delay exceeding 2 hours. You will become eligible for the Service if you register your flight 6 hours before the scheduled departure.The applicable flights from your trip have been registered with the SmartDelay service with your order. If the airline announces a delay that meets or exceeds the qualifying delay threshold, you will receive a LoungeKey™ voucher that provides access to a lounge at the airport where you are delayed. LoungeKey™ gives you access to a network of over 1300 of airport lounges worldwide.
1. Who is eligible for the SmartDelay service? The benefit is available to the main customer and up to 5 additional passenger(s) on the same flight. The name of the additional passenger(s) must have been provided on the same booking and they must be traveling on the same flight as the main customer. There must be at least one adult (18 years old or above) among the passengers to access this service. Not all flights may be eligible for registration. |
2. How will I be notified of lounge access eligibility? If your flight meets the delay threshold, you will receive an email with a lounge access voucher. An SMS notification will also be sent to your mobile number if it was provided at the time of booking. |
3. Can I use the lounge access voucher on a different day? The lounge access voucher can only be used on the same day as your flight travel and not on any other day. |
-
ShareTrip is not responsible for any Smart Delay services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com and refer to the provided link to review the Terms & Conditions you are accepting from booking page. To ensure you receive services from TripAdd, ShareTrip may share your personal information such as your name, phone number, and email address with TripAdd.
Flight Compensation
If your flight has been cancelled, delayed, or overbooked, you can exercise your rights. You could be entitled to a compensation of up to €600. You could also receive up to €1,250 for luggage issues (destruction, loss, damage, delay) and up to €5,400 for extra expenses caused by flight disruptions.
FAQ
The Airline Changed my flight time or day. What are my options? If you're informed of a flight reschedule less than 15 days in advance, you can claim compensation. If informed earlier, you can accept new flights or request a refund. |
How much compensation can I receive? Each passenger can receive up to €600 for flight issues and up to €1,200 for baggage-related problems.
|
What happens if my flight is cancelled? In the event of a flight cancellation, the airline is responsible for providing immediate assistance at the airport. This includes covering food and drink expenses and arranging an alternative flight. If the airline fails to do so (resulting in your own expenditure), remember to keep all receipts.
|
Can compensation be claimed if the delayed flight accumulates more than 3 hours of delay at the destination, but the customer decided not to board? No, compensation cannot be requested if the customer decides not to embark despite a delay exceeding 3 hours at the destination.
|