What is Refund Guard?
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Refund Guard is a service that allows customers to protect the non-refundable portion of their air tickets. By paying a small premium, they can secure a refund for the non- refundable part of their ticket, providing peace of mind and financial protection.
Who is the service provider?
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This service is offered in partnership with Bimafy.
Who is eligible for this insurance?
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The insured person must be a Bangladeshi national aged above 18 years. If the insured person is under 18, they must be accompanied by a parent or legal guardian who also has a separate insurance subscription.
When does the insurance coverage begin and end?
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Coverage begins on the date of ticket purchase and ends on the last flight date as per the flight ticket booking or upon the occurrence of a claim, whichever is earlier.
What does the insurance cover?
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The insurance covers non-refundable portions of airfare and service charges in the event of eligible reasons like death, hospitalization, natural disasters, widespread labor strikes, and more. Read More in the Terms & Conditions.
What plan variants and insured amount?
|
Plan Variants |
Product Code |
Premium Per Passenger |
Scope of Cover |
Sum Insured/Coverage |
|
Refund Guard - Domestic |
Confident Cancel - Domestic |
BDT 49 |
Domestic Flights |
Up to BDT. 2,500 |
|
Refund Guard Basic |
Confident Cancel Basic |
BDT 299 |
International Flights |
Up to BDT. 17,000 |
|
Refund Guard Pro |
Confident Cancel Pro |
BDT 399 |
International Flights |
Up to BDT. 23,000 |
|
Refund Guard Max |
Confident Cancel Max |
BDT 499 |
International Flights |
Up to BDT. 29,000 |
What are the exceptions to coverage?
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The policy does not cover losses compensated by the carrier, air-fare differences due to rescheduling, visa refusal, criminal activities, political strikes, terrorism, epidemics/pandemics, and several other specified exclusions. Read More in the Terms & Conditions
How do I file a claim?
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Claims must be submitted within 15 days of the covered event using the claim portal on the Bimafy website or mobile app. Required documents include copies of the air ticket, passport/visa, and any relevant medical or legal documents. Read More in the Terms & Conditions.
What is the process for claim settlement?
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After submitting all necessary documents, claims will be settled within 30 working days. If the insured person passes away, the legal heir will be considered the beneficiary, provided they submit adequate proof of inheritance. Read More in the Terms & Conditions.
How will I be notified of my insurance subscription?
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Upon subscription, you will receive a confirmation SMS and email. The insurance coverage details will also be visible in the "Policies" section of the Bimafy mobile app. Read More in the Terms & Conditions.
Where can I get more information or assistance?
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For more details, you can email claims@bimafy.com with your full name and registered mobile number, along with the necessary documents for claim processing. Read More in the Terms & Conditions.
