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Frequently asked questions

ShareTrip Shop is a platform connecting buyers and sellers, offering the best deals on mobiles, gadgets, electronics, fashion, footwear, daily essentials, and more!

Q1. What is ShareTrip Shop?

ShareTrip shop serves solely as a platform that connects buyers and sellers without producing, procuring or owning any products listed on the platform. It facilitates online payments (no Cash on Delivery) and disburses funds to the respective shop/brand/seller who then ship the products directly to the customers.

Q2. How can I place an order?

To place an order, follow these steps:

Download and install the ShareTrip app or visit www.sharetrip.net.
Navigate to the "Shop" section and browse categories or search for preferred products.
Add items to your shopping cart.
Review your cart and click "Proceed to Checkout" to complete your order.

Q3. How do I track my order status?

You can track your order status through the "My Orders" section on the platform. Additionally, updates on your order status will be sent via email or SMS.

Q4. How long does delivery take?

Within Dhaka City: 3-5 working days.
Outside Dhaka City: 5-9 working days.
Delivery timing may vary due to unforeseen circumstances, such as weather conditions, public holidays, or logistical challenges.

Q5. What are the delivery charges?

Inside Dhaka: BDT 80 (general charge)
Outside Dhaka: BDT 150 (general charge)
Delivery charges may vary based on product weight, logistics partner, and delivery location. Charges are payable upon delivery.

Q6. Is the delivery charge included in the checkout payment?

No, delivery charges are not included in the checkout payment. These charges must be paid directly upon product delivery.

Q7. Is the delivery charge fixed?

No, delivery charges vary depending on the shop or brand and are payable upon delivery.

Q8. Can I change my delivery address after placing an order?

Yes, you can request a delivery address change by emailing lifestyle@sharetrip.net from your registered email address and providing the booking code before accepting the order..

Q9. What payment methods are available?

You can pay using:

Credit/debit cards
Mobile financial services (MFS)
ST Pay wallets
Other options available on the platform

Q10. Is my payment secure?

Yes, ShareTrip uses advanced encryption and security measures to ensure all payments are processed safely.

Q11. Can I pay in installments?

Yes, EMI facilities are available for purchases over BDT 5,000. Terms and conditions may apply.

Q12. What is the return policy?

Returns are typically accepted for items that are damaged, defective or do not match the brand/seller’s description.

Q13. How do I request a return?

To initiate a return, customers can reach out to ShareTrip’s support team at [lifestyle@sharetrip.net]. ShareTrip will assist in connecting the customer with the shop/brand/seller for resolution.

Q14. When will I receive my refund?

Refunds will be processed within 7-10 working days to original payment method.

Q15. Is there a warranty on products?

Brand warranties are provided by the brand/manufacturer of the product. ShareTrip does not take any responsibility for after-sales services offered by the brand/manufacturer..

Q16. How do I claim a warranty?

Customers must approach the brand/seller directly through their authorized service centers to submit the products for repair/replacement under the warranty conditions. ShareTrip shall not be liable for any defect in the goods arising after the expiry of the warranty period.

Q17. Can I cancel my order?

Yes, as long as it is not accepted you may cancel your order from the history section in the shop.

Q18. Can I cancel or refund a specific product from an order?

No, cancellations or refunds cannot be processed for specific products within an order. The entire order must be canceled or refunded.

Q19. What happens if my order is canceled by the seller?

If your order is canceled by the seller, you will be notified and a refund will be processed to your original payment method.

Q20. How can I contact customer support?

You can reach customer support via:

Email: lifestyle@sharetrip.net

Q21. What should I do if I face an issue with my order?

For any issues, contact customer support lifestyle@sharetrip.net.

Q22. Do you offer international shipping?

Currently, ShareTrip Shop delivers only within Bangladesh. International shipping services are not available at the moment.

Q23. What happens if the product is out of stock after I place my order?

If a product is out of stock, you will be notified and a refund will be initiated to your original payment method.

Q24. Can I combine multiple orders into one delivery?

Order consolidation is not available at this time. Each order will be delivered separately.

Q25. Are there any discounts or promotions?

Yes, ShareTrip Shop frequently offers discounts, promotions and seasonal sales. Stay updated by subscribing to our newsletter or following us on social media.

Q26. What is the procedure for bulk orders?

For bulk orders or corporate inquiries, please contact us at lifestyle@sharetrip.net for assistance and special pricing.

Q27. Do you have a loyalty program?

Yes, ShareTrip offers a loyalty program where customers can earn points on purchases. Points can be redeemed on ShareTrip platform.

Q28. What are the operating hours of customer support?

Customer support is available from 9:00 AM to 9:00 PM (BST) every day except public holidays.